Associate, Client Support

About The Role
Grade Level (for internal use):
07

The Team
The Client Operations team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Pakistan & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce Real Estate webcast presentations and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

The Impact
Along with providing the best product in the market is providing the best support for it. Associates have a direct impact to the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole. Since the Associates are also direct contact with clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the product.

What's In It For You
Associates are trained to be experts in using the products, and given that they receive on a day to day basis feedback from clients, they have a good opportunity to explore roles in the product management/content side of the operations. Since they have client interaction experiences as well, they also have a good position to discover opportunities in account management and sales. Lastly, a good grasp and exposure to the global Real Estate allows them to understand and be an expert in the industry.

Responsibilities
The Associates are our link between the end-user and our products. Combing an expertise in our product with a deep understanding of who our clients are and how they use our tools, Associates provide the highest quality support. You will assist our clients with the following tasks:

• Functionality – Associates consult with our clients on the best and most efficient way to achieve quality results
• Data – in order for our clients to feel confident using our data, Associates must be able to explain our collection process as well as the methodologies behind our calculations
• Problem solving – providing creative solutions to meet our clients' needs
• Excel modeling – Associates assist our clients in building financial models
• In addition to their daily responsibilities, Associates will also have the opportunity to specialize and receive additional training on a particular product and the Real Estate sector.

Basic Qualifications

• Overall successful candidates are bright, fast learners with a strong interest in learning about financial markets within the Real Estate sector. We're also looking for individuals with:
• Exceptional communication and interpersonal skills
• A graduate of a Finance/Economic related course
• We are leaning towards to hiring Fresh graduates or people with 1-2 years of experience
• Sound working knowledge of Microsoft Excel
• Desire and flexibility to learn and grow in an ever-changing environment
• Must have excellent oral and written English communication skills.
• Must be willing to work in Makati and on a Night Shift. Must be amenable to work on holidays and weekends

Preferred Qualifications

• Prior experience with client management or customer support
• Skilled in instructional delivery and presentations
• Graduate from a Finance or Economics related course would be an advantage but we highly value candidates that show ability to overcome steep learning curves and are able and willing to work under pressure
• Ability to cope with steep learning curves and work under pressure.
• It's an advantage to have basic Finance concepts knowledge.
• Ability to collaborate with different stakeholders from internal teams across different S&P sites globally.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For
You?
Our Mission
Advancing Essential Intelligence.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID:
323504

Posted On:

Location:
Manila, Philippines