QA Assistant Team Lead

3 hours ago

Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

Job Description

  • Develops improvement plans based on RCA findings, leads QA operations to ensure delivery of business operations according to client standards, recommends frameworks and strategies for the QA department
  • Establishes organizational goals according to client standards
  • Identifies critical success or detrimental factors
  • Implements continuous improvements over time
  • Develops and mentor employees for career growth and business continuity processes
  • Develops technologies, policies, and works closely with QA Operations, QA stakeholder clients to collect, prepare, organize, protect and analyze data assets while ensuring security and data privacy best practices.
  • Collaborates with key operational and functional clients across all stakeholders to understand high-level strategy and roadmaps and translate those to tactical analytics projects and recommendations into transition. - Main point of contact by LOB for QA data and analytical translation.
  • Reviews and provide feedback to the Immediate Supervisor on the work output of QA data analytics to identify areas that need improvements.
  • Opens to opportunities to tap those capabilities to support analytical needs. - Initiate and provide a major contribution to the development of new and existing tools, processes, and solutions to meet clients' outsourcing deliverables within QA clients
  • Acts as a sounding voice of Analytics for the whole Campaign by promoting effective communication among internal colleagues to ensure the accuracy of data translated into the right decision-making for the QA Team.
  • Act as the QA team's representative and shall present all outputs, data, and recommendations to client stakeholders and will partner with them in terms of process improvements
  • Provides performance coaching in Analytics terminology to other stakeholders, continuously identifying learning opportunities from daily work and reinforcing positive work habits/behavior

Job Qualifications

  • Graduate of any bachelor's degree, or higher
  • Must have a BPO/Call Center experience minimum of 2 years (from any type of account/campaign/LOB)
  • Experience in leading a team is a plus
  • With background in quality assurance and functions is required
  • Proficient in using Microsoft Office Applications, especially Microsoft Excel
  • Knowledge in Google Suite Applications is required
  • Fluent in speaking English

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