
IT System Support Analyst
4 days ago
Qualifications:
At least 5 years of relevant experience
Knowledgeable in any of the following technologies: Workday related areas such as advanced custom reports, EIB (Enterprise Interface Builder), Core Connectors, PICOF/PECI, Workday Studio, Workday Web Services; ServiceNow related areas such as ServiceNow HR Service Delivery Suite (case and knowledge management), ServiceNow system administration, ServiceNow portal configuration (portal, widgets, and content automation), integrations (REST and SOAP services)
Provides subject matter expertise on Workday Payroll. Experience in other modules would be an advantage.
Skilled in Workday related to one or more of the following: Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integration, Security and Data Conversion Skilled in scripting to automate workflow, and in low code development platforms
Working knowledge of software engineering principles
Strong communication (written/verbal) and facilitation skills with solid ability to convey business and technical information to a diverse audience
Strong analytical and problem-solving skills with ability to engage difficulties with persistence
Self-directed, flexible, working with minimal supervision, takes initiative, displays a high degree of ownership
Ability to effectively deal with change and consistently maintain composure and logical thinking while under pressure
Organized and skilled at planning. Ability to work from a high-level to a low level of detail and handle multiple assignments with varying priorities and deadlines
Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies
Knowledge and hand-on experience in two or more of the following is a plus: C#, C++, Angular, , SQL, Ansible, R, Java, Python, Azure, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server among other
Job Description:
Responsibilities for this position may include but are not limited to:
Provides subject matter expertise on Workday Payroll.
Supports the software development lifecycle for software solutions
Deploys, configures, and supports business applications
Configures, customizes, and integrates vendor-sourced enterprise software with other internal systems like SAP
Updates existing code to debug or incorporate minor enhancements
Develops deep domain knowledge by understanding business processes
Elicits business requirements and translates business needs into fit-for-purpose actionable plans
Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus
Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing and implementing configuration changes and monitoring performance
Proactive communication and quick response to production issues and project work.
Strong customer focus
Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance
Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
Develops and maintains support documentation
Maintains IP Compliance on systems and software as appropriate
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