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BPO Service Delivery Manager
3 weeks ago
Job Title: BPO Service Delivery Manager – Wealth Investment & Asset Management
Work Setup: 100% Onsite (Pasig or Taguig)
Shift: Night Shift
Compensation: PHP 100,000
Position Summary:
We are seeking an experienced Service Delivery Manager to oversee operations supporting our Wealth Investment and Asset Management clients. The role is responsible for Operational excellence, Client satisfaction, and Effective Leadership of delivery teams.
Key Responsibilities:
•Develop and execute operational strategies to meet business and client needs
•Manage overall service delivery performance, ensuring quality, accuracy, and efficiency
•Lead, coach, and support managers and service delivery teams
•Build strong client partnerships and deliver solutions aligned with client requirements
•Monitor industry trends and contribute insights to business growth initiatives
•Oversee financial planning, reporting, and operational budgeting
•Ensure compliance with company policies and industry standards
Qualifications:
•Bachelor's degree in Business, Management, Finance, or related field (MBA preferred)
•Extensive domain experience in Wealth Investment & Asset Management operations
•Minimum of 3 years managerial leadership
•Minimum of 3+ years project management experience
•Solid background in BPO or Contact Centre operations
•Excellent communication, analytical, and leadership abilities
