Senior Manager, Events Sales

Department
Sales, MarCom & Catering

Employee Type
Probationary

Job Responsibilities

• Ensures all meeting inquiries are handled within standard procedures and always meet the 2-hour turnaround standard.
• Follows up on sales leads and business quotes to ensure business is secured.
• At all times, understanding the client's needs while optimizing hotel revenue through yield management and upselling of hotel facilities or services.
• Supports the Hotel Sales team with site inspections, client entertainment, familiarizations, and other events that form part of the sales and marketing revenue plan.
• Makes commercially astute decisions to convert business.
• Ensures that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation promptly.
• Acts as the primary point of contact for detailed meeting/event planning, working closely with Event Service, F&B management, Reservations, Rooms Division operation, Finance, and external suppliers.
• Ensures effective and productive coordination and service delivery with AV suppliers.
• Ensures regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensures all hotel operational details are executed correctly.
• Ensures correct and accurate billing and confirms with the client upon conclusion of the event.
• Follows up with the client to obtain event feedback and identify further business opportunities.
• Ensures client feedback is communicated and acted upon internally and manages resolution of any issues with the client within 48 hours.
• Keeps abreast of competitor activities to ensure our product and services are ahead of the competition.
• In conjunction with the Director of Events Management, provides creative input to maintain a point of differentiation by developing innovative product and revenue opportunities.
• Ensure compliance with the hotel standards.
• Shows the function room/s and F & B outlets to prospective corporate clients upon request.
• Maintains an updated list of corporate clients containing information such as a business address, telephone number, contact person, email address, birthdays, and other pertinent data.
• Entertains/answers phone-in inquiries from prospective clients about the hotel's event and F & B outlets' services and facilities.
• Requests prior approval from the Credit & Collection Head of the Finance Department for a client's payment term that is inconsistent with the hotel's credit policies.
• Endorses client's special request (e.g., menu items, banquet set-up, etc.) to the authorized personnel concerned for prior approval before committing these to the client.
• Explains to clients all event policies and provisions indicated in the Event Contract to ensure that the function will be held smoothly and problems/complaints will be avoided.
• Secures client's signature on the Event Contract and requires a downpayment/Letter of Accommodation/Certificate of availability of funds upon signing the contract.
• Spot–checks actual event functions of clients to ensure that all requirements are served and that any additional requests or problems encountered are immediately attended to.
• Investigates client's complaints on food and beverage served, facilities, or service and informs the department concerned for remedial action; Elevates major problems/complaints to superior/s for appropriate action.
• Notes down client's comments or suggestions and endorses it to superior/s for appropriate action.
• Strives to achieve her target production/room sales assigned by superior/s.
• Recommends to superior/s specific action plans and sales strategies to increase room bookings.
• Distributes hotel giveaways to corporate clients for goodwill purposes. Complies with all established hotel policies and procedures on banquet function rooms, outlets, and room bookings. Inform clients of hotel policies on booking requirements (i.e., Reservation fee, confirmation letter, option date, etc) to avoid future problems.
• Prepares and submits to superior the following reports:
• Daily Activity Report
• Daily Itinerary Report
• Daily Expense Report
• Weekly Expense Report
• Weekly Production Report
• Month-End Report
• Attends and participates in the daily morning briefing, monthly Sales meeting, and other meetings where presence is required.
• Follows the established activity chart which shows a summary of upcoming sales and promotions activities to be undertaken by the department.
• Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly
• Initiates action to correct a hazardous situation and notifies superiors of potential dangers
• Logs security incidents and accidents by hotel requirements.

Experience Range Range (Years)
5 - 8 years

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