
credit and collection
4 days ago
Any Bussines Course
At least 6 months experience in collection
With background in MS Excel and Word
Good analytical and customer service skills
3.1 Equity Accounts
- Ensure timely collections from customers
- Ensure the accuracy of monthly aging report from accounting team
- Process online payments from customers and ensure accurate posting
- Prepare monthly demand letters and cancellation notices for delinquent accounts
- Follow up delinquent accounts through text, email, or mail, and negotiate payment plans/arrangements
- Conduct house-to-house visits quarterly for delinquent accounts that are already move-in
- Issue Dragonpay online payment links for customers upon request
3.2 PDC Collections
- Follow up accounts with no postdated checks
- Create Dragonpay link for delinquent and accounts with no PDCs
- Receive PDCs from clients and prepare acknowledgement receipts
- Notify clients with bounced and altered checks
- Safekeep altered checks
3.3 Documents and Receipts
- Safekeep all acknowledgement receipts and certificates of full payment
- Assist clients with requests such as statement of accounts, certificate of full payment, PDCs, and refund for overpayment
3.4 Real Property Tax
- Conduct house-to-house visits quarterly for unsettled RPT accounts that are already move-in
- Assist clients with RPT inquiries and payments
- Coordinate with other departments, especially the Tax Team, to fulfill client requests, including providing copies of receipts and other documents
3.5 Process Improvement
- Continuously assess and improve processes to enhance efficiency, accuracy, and cost-effectiveness
- Implement new technologies and streamline workflows
3.6 Special Projects
- Perform other tasks that may be delegated or assigned by superior from time to time
3.7 Others
- Coordinate with other departments to gather necessary information and resolve discrepancies
- Handle move-in processing, including checking equity percentage for PTO release
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