Service Desk Team Lead

2 days ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time

We Believe in Better

We are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.

At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Key Responsibilities:


• Troubleshoots and resolves complex issues including:

  • Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and

  • Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.


• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.


• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.


• Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.


• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Key Qualifications:

Diploma or GED required

Generally, 3-4 years' experience in area of responsibility

ITIL certification required

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