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Front Office Associate

2 weeks ago

Bauan Batangas, Philippines SotoGrande Batangas Hotel Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

Guest Check-In and Check-Out:

  • Greet guests warmly upon arrival and ensure a smooth check-in process.
  • Handle check-out procedures, including processing payments and providing receipts.
  • Assist with reservations, cancellations, and any other booking-related inquiries.

Customer Service:

  • Respond promptly and effectively to guest inquiries, requests, and complaints, ensuring high levels of customer satisfaction.
  • Provide guests with accurate information regarding hotel services, local attractions, transportation, and amenities.

Front Desk Operations:

  • Manage the front desk by answering phones, directing calls, and managing guest records.
  • Maintain up-to-date guest information in the hotel's property management system.
  • Ensure that all guest interactions are professional and courteous, both in-person and over the phone.

Room Assignment & Upgrades:

  • Assign rooms based on guest preferences and availability.
  • Offer room upgrades and special promotions as appropriate.

Security & Compliance:

  • Follow security procedures for guest check-in/check-out and ensure the safety of all guests.
  • Ensure compliance with hotel policies, health and safety regulations, and local laws.

Collaboration & Communication:

  • Work closely with housekeeping and other departments to ensure room availability and guest satisfaction.
  • Communicate guest feedback to relevant departments for immediate action or improvement.

Administrative Tasks:

  • Assist with administrative duties, such as updating guest profiles, generating reports, and managing inventories.
  • Handle cash and other payments accurately.