Front Office Assistant

2 weeks ago

Ermita, Philippines CASA BOCOBO HOTEL INC Full time ₱216,810 per year

Register guests and assign rooms.

Accommodates special requests whenever possible.

Assists in pre-registration and blocking of rooms for reservations.

Thoroughly understand and adhere to proper credit and cash-handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.

Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.

Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.

Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

File room keys ( only for manual room key hotels)

Knows how to use front office equipment.

Process guest check-outs.

Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Follows procedures for issuing and closing safe deposit boxes used by guests.

Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.

Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid-outs, etc.

Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.

Inform guests of the room safe and room key procedures.

Communicate services and amenities of the hotel to guests.

Obtain proper identification for tax-exempt guests and attach the form to the registration card.

Attends department meetings.

Reports any unusual occurrences or requests to the manager.

Knows all safety and emergency procedures and is aware of accident prevention policies.

Maintains the cleanliness and neatness of the front desk area.

Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Job Type: Full-time

Pay: From Php18,070.00 per month

Benefits:

  • Company Christmas gift
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Manila: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person

Expected Start Date: 08/15/2025

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