Knowledge/Content Management Specialist

5 days ago

Taguig, National Capital Region, Philippines Ascendion Full time $40,000 - $80,000 per year

Note:

  • Hybrid 2x a week
  • Schedule Dayshift or Midshift

Responsibilities

  • Collaborate with subject matter experts to gather information and understand knowledge requirements.
  • Create, edit, and maintain knowledge articles in ServiceNow, ensuring they are accurate, clear, and concise.
  • Develop and implement knowledge articles per best practices and standards.
  • Stay up to date with the latest features and updates in ServiceNow and knowledge management practices.

Qualifications:

  • Bachelor's degree in information technology, Business Administration, Knowledge Management, or a related field.
  • Proven experience in creating and managing knowledge articles in ServiceNow.
  • Strong understanding of knowledge management principles and best practices.
  • Excellent writing and editing skills with a keen eye for detail.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Proficiency in using ServiceNow and other knowledge management tools.
  • Knowledge of ITIL processes and frameworks.
  • Familiarity with other knowledge management systems and

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