Customer Service Associate

2 weeks ago

Taguig, National Capital Region, Philippines AMTEC GLOBAL SOLUTIONS INC Full time ₱144,000 - ₱288,000 per year

Internal Job Title: Appointment Setter

Location: McKinley West, Taguig City

Schedule: Night Shift (11:00 PM - 8:00 AM) Fixed - No Shifting

Salary: PHP 25,000

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we've been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

  • Mission: To help companies build high-performing teams through world-class Filipino talent.
  • Vision: To become the unmatched global choice for BPO services in the country.

When you join us, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What's in it for You?

We don't just want you to succeed, we want you to thrive. At AGSI, you'll enjoy:

  • Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
  • Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.
  • 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
  • HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
  • Group Life Insurance for your peace of mind.
  • Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
  • Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won't just find a job. You'll find a team that invests in your growth and celebrates your success.

About our Client

Our client is a trusted network of vision care providers with multiple clinic locations across California. They are committed to ensuring healthy eyes for the whole family, offering leading-edge testing, treatments, and eyewear solutions. With a focus on professionalism, quality, and patient-centered care, their mission is to help every patient look, feel, and see better. Supported by a strong statewide network, they provide consistent care, exceptional value, and a welcoming experience for every individual who walks through their doors.

What You'll Do

  • Answer inbound calls from patients and assist them with scheduling clinic appointments.
  • Provide patients with information on available services, treatments, and clinic policies.
  • Verify and update patient details in the scheduling system.
  • Handle rescheduling, cancellations, and follow-up appointment requests.
  • Collaborate with clinic staff to align appointment slots with patient needs.
  • Deliver excellent customer service by ensuring each interaction is handled with professionalism and care.
  • Track daily appointment targets and contribute to overall clinic goals.

What We're Looking For

  • Previous experience in customer service, appointment setting, or healthcare-related roles preferred.
  • Strong communication and interpersonal skills with a patient-first mindset.
  • Ability to multitask and manage time effectively.
  • Proficiency in using scheduling systems, CRM tools, or similar platforms is an advantage.
  • High attention to detail and accuracy in data entry.

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