Commercial Ops Support Specialist

What's The Role
Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe. This role will be supporting the Trading and Supply business in the USA, working closely with the business stakeholders in that location.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment.

The successful candidate will exhibit many of the following characteristics:

This position is in Global Operations Commercial Services and is part of the Global Operations Support Team. The team provides administrative and professional support primarily to NA Trading and Supply Operations. The scope of the team changes as business needs change.

The successful candidate will be part of the Operations Support team in Manila which will support the Shell Trading Canada. The team will provide administrative and professional support functions primarily for Operations. This role includes tasks critical to the completion of cargo movements such as the actualization of cargo movements and the periodic reconciliation of inventory positions. The scope of the team changes as business needs change.

What You'll Do
The booking all cargo movements and reconciliation of inventories in an accurate and timely manner - essential to keep the Profit/Loss and Exposure position accurate and up to date, to support effective Trading:

• Proactive handling and resolution of all received queries and requests
• Proactive troubleshooting of errors which can prevent accurate booking and reconciliation:
• System errors
• System interface errors
• Cargo documentation and monthly statement errors
• Missing data
• Incorrect deal and nomination entry
• Work closely with interdependent groups such as Trading, Operations and Finance. Develop relationships with those teams and ensure that processes are working effectively and efficiently.
• Generate key data reports for internal customers.
• File transaction records in line with Group Records Management policies
• Maintain Operations manuals and other material in the Operations on-boarding website, together with desk leads.
• Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools
• Routinely examine existing and new procedures. Seek process improvements and efficiency. Support ad-hoc projects assigned by Team Leader
• Maintain "first time right" mentality and behaviours.
• Assistance with audits when required.
• Collaborate with team members and stakeholders to share learnings and best practices
• Previous experience of working with US customers an advantage but not essential
• University degree and/or equivalent work experience.
• Close cooperation with many different stakeholders both internal and external (i.e. 3rd party depots, vendors, SBOs, Trading, Operations, Finance).
• Autonomous working manner and proactive problem resolution (incumbent is driver for troubleshooting)
• Evidenced ability to backfill for co-workers and taking on additional projects
• Evidenced ability to understand end to end processes and the impacts of those processes on the book of record
• Evidenced ability to react to customer requirements in a timely, effective manner
• Deliver constant good results and work accurately, also under time pressure
• Must be able to deal in a flexible way with competing priorities and be able to maximize value in a fast-paced environment.
• Evidence of an orientation towards learning and application of that learning to problem solving
• Knowledge of Endur is an advantage but not essential
• Working knowledge of LEAN or other CI tools will be highly considered.
• Proficiency in Microsoft Excel

The team is part of a Global Operations Support Team within Trading and Supply Operations. Collectively the team handles transactional activity on behalf of Commercial Operations such as movement actualization, periodic reconciliation tasks, invoice processing, the creation and maintenance of essential system Master Reference Data, and internal reporting. Customers include companies within the Shell Trading network and its Supply company affiliates. The work is carried out using a wide range of Trading and Scheduling IT Systems such as Endur, GSAP and RADAR. Continuous Improvement is a core function of the team.

What You Bring

• Graduate of a Bachelor's degree, preferably in Supply Chain Management, Logistics, Finance/Accounting or Engineering.
• Minimum of 4–5 years of experience in inventory management or supply chain operations.
• Strong expertise in Supply Chain Contracts, Negotiation, Trading Operation and Documentations.
• Demonstrated ability to manage volume fluctuations, delivery schedules, and date movements effectively.
• Hands-on experience with sales purchases, actual deliveries, and bill of lading documentation.
• Excellent stakeholder management and cross-functional communication skills.
• High level of adaptability in dynamic, fast-paced environments.
• Familiarity with Endur or similar inventory/supply chain management platforms is also an advantage.