Compliance Administrator

1 week ago

Manila, National Capital Region, Philippines Virtual Coworker Full time
Job Description


• Act as the first point of contact for all staff via phone and email regarding compliance and training enquiries.


• Manage and maintain employee compliance in line with Aged Care, Disability Care, NDIS, and organizational legislation and standards.


• Monitor and manage the compliance inbox, ensuring all enquiries are reviewed and responded to within 48 hours.


• Collect, verify, and maintain compliance documentation such as police checks, worker screening checks, qualifications, and mandatory training records.
• Monitor outstanding employee documents and follow up via phone, text, or email.


• Maintain accurate and up-to-date compliance records, databases, and filing systems.


• Liaise with internal teams and external stakeholders on compliance-related matters.


• Prepare regular compliance status reports for management.


• Assist with audit preparation, internal reviews, and reporting by ensuring documentation is accurate and readily available.


• Assist in updating and implementing compliance policies and procedures.


• Undertake other duties as reasonably directed.

Must Haves


• Experience in an administrative, client services, or compliance role, ideally within Aged Care, Disability Care, or another regulated environment.

• A strong sense of initiative, with the ability to think on the spot, install confidence in customers and think of winning solutions to day-to-day problems.

• Strong written and verbal communication skills, and a professional telephone manner

• Confident using Microsoft Office, particularly Outlook, Word, and Excel.

• Able to manage a high-volume workload and meet deadlines without compromising accuracy.

• High level of attention to detail and professionalism.

• Comfortable working across teams and communicating with a range of internal and external stakeholders.

• Self-motivated with a practical, can-do approach to work.

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