Executive Director for Merchant Services, Client Service

1 hour ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱2,000,000 - ₱2,500,000 per year

Lead Multiple groups within the Merchant Service Client Onboarding and Service organization.  Work with Internal partners and clients to maintain and strengthening relationships.

As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a professional capacity.  Gather and provide data and feedback to internal business partners and ensure client service tools are developed and implemented.  You will be required to build strong partnership across various lines of businesses and functions to ensure smooth delivery of service to our clients.  The job requires effective management of the day to day operations including the ability to organize and execute towards future state strategy for the function.  Partner with internal product, technology and sales teams to help direct the future for client onboarding and service here at JP Morgan Chase. 

Job Responsibilities

  • Think and act strategically by defining and driving the direction of the business
  • Drive results by demonstrating a consistent track record factoring in adverse/risk control issues
  • Innovate by staying abreast of trends and best practices in client service and factor these into approach
  • Build relationships that promotes a client/customer centered organization
  • Deliver the firm through coordinated initiatives and processes in support of business plans
  • Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
  • Partner and influence shared purposes through trust and teamwork across businesses and functions
  • Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes
  • Demonstrate firm values by promoting an inclusive work environment
  • Drive a robust risk/control environment by promoting strong controls
  • Builds a client obsessive culture, focused on delivery making it easy and delightful to do business with JPMorgan Chase

Required Qualifications, capabilities and Skills 

  • Undergraduate degree or at least 8 years of management experience
  • Proven team leadership and experience in coaching or mentoring other employees
  • Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
  • Excellent verbal and written communications skills
  • Strong presentation and negotiating skills
  • Strategic thinker with proven ability to execute a change agenda
  • Experience in risk awareness and skills to develop and ensure quality program set ups
  • Excellent at developing and maintaining good working relationships with internal partners

Preferred Qualifications, capabilities and skills 

  • Previous experience with Commercial Bank, Merchant Services or Treasury Services products
  • MBA
  • Ability to provide quantifiable management reporting 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

  • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
  • Help the community through expansive volunteer opportunities
  • Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (30%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

  • Executive Director for Merchant Services

    3 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,500,000 - ₱3,000,000 per year

    JOB DESCRIPTIONLead Multiple groups within the Merchant Service Client Onboarding and Service organization. Work with Internal partners and clients to maintain and strengthening relationships.As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a professional capacity. Gather and provide data...

  • Director of Client Services

    3 hours ago

    Manila, National Capital Region, Philippines Klaiya Full time ₱1 - ₱2 per year

    At Klaiya, We are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and...

  • Merchant Services Specialist/Lead

    1 week ago

    Manila, National Capital Region, Philippines Maya Full time ₱1,200,000 - ₱3,600,000 per year

    Business Analytics & Merchant ServicesOur MissionOur goal is for everyone to make bolder choices with their finances.To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something...

  • Client Service Director

    51 minutes ago

    Manila, National Capital Region, Philippines Axadra Ventures Full time ₱2,500,000 - ₱6,750,000 per year

    Truelogic, Inc. – Makati City, Metro ManilaLocation:Ayala Avenue, MakatiWork Setup:OnsiteSchedule:Day shift, Monday to FridaySalary:Competitive, Senior Leadership RoleAbout The RoleWe're looking for a highly strategic and influentialClient Service Director (CSD)who will lead the overall retention, performance, and growth of Truelogic's Accounts Department....

  • Director, Services Business Development

    2 weeks ago

    Manila, National Capital Region, Philippines Mastercard Full time ₱600,000 - ₱1,500,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Director, Services Business Development

    2 weeks ago

    Manila, National Capital Region, Philippines Mastercard Full time ₱80,000 - ₱120,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Merchant Coordinator

    3 hours ago

    Manila, National Capital Region, Philippines Apsara Furniture Manufacturing Corp. Full time ₱264,000 per year

    The Merchant Coordinator is responsible for supporting the daily operations and coordination between the company and its online/offline merchant partners. This role ensures that furniture products are properly listed, priced, and promoted across all selling platforms, while maintaining accurate records, smooth order processing, and excellent merchant...

  • E-commerce merchant

    2 weeks ago

    Manila, National Capital Region, Philippines My Uniware Collections Inc. Full time ₱360,000 - ₱420,000 per year

    An E-commerce Merchant is responsible for managing an online store, selling products or services on the internet. The primary role of an E-commerce Merchant is to ensure the online store is optimized for maximum sales and profitability.Responsibilities:An E-commerce Merchant is responsible for managing the inventory of products, selecting the right products...

  • Director, Service Delivery

    2 hours ago

    Manila, National Capital Region, Philippines Percepta Full time ₱2,000,000 - ₱2,500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cainta or Araneta, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says...

  • Customer Care Rep, SMB Merchant Servicing

    2 weeks ago

    Manila, National Capital Region, Philippines PayPal Full time ₱1,500,000 - ₱3,000,000 per year

    The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that...