Customer Service Representative

1 day ago

Clark Freeport Zone Pampanga Philippines MVP Asia Pacific Inc. Full time $40,000 - $60,000 per year

Job Description:

  • Manage large amounts of incoming calls, messages and email enquiries from multiple email and social media avenues, helping customers and health professionals.
  • Answer detailed product and service questions.
  • Identify and fulfill customer needs to achieve satisfaction.
  • Handle complaints, providing appropriate solutions and alternatives as directed.
  • Keep records of customer interactions, processing customer accounts and documenting data and historical events in spreadsheets.
  • Compile reports on overall customer satisfaction.
  • Aid dispatch officers and division managers where required to fulfill customer enquiries and orders.
  • Guarantee a positive customer experience and outcome in an efficient, timely manner.
  • Report any issues/system inconsistencies to the Division Manager.
  • Process refunds, returns, product faults, and any other communication/correspondence required.
  • Provide customers and/or health professionals (if authorized) with information about products and company services.
  • Update spreadsheets and record keeping for interactions, complaints, and resolutions.
  • Work as a team, taking and giving feedback to improve company approach.
  • Monitor social media platforms and respond to comments/questions.

Qualifications:

  • Proven experience in the Customer service role or any related.
  • Experience in Retail, Ecommerce, Sales, or Health product is a plus
  • Proficiency in MS Office and CRM software.
  • Ability to stay calm during customer interactions and clearly vocalize instruction to support the company.
  • Have an empathetic approach.
  • Motivated, goal-oriented, and collaborative.
  • Comfortable working in a fast-paced, high-pressure environment.
  • Strong attention to detail.
  • Ability to speak and write in English fluently and confidently.
  • Can work flexible hours.

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