Technical Assistant

• Technical Support:

o Provide technical assistance to internal and external stakeholders.

o Troubleshoot technical issues and resolve problems efficiently.

o Maintain and update technical documentation and knowledge base.

• Data Analysis and Reporting:

o Collect, clean, and analyze data to identify trends and insights.

o Prepare accurate and timely reports for management.

o Utilize data visualization tools to create clear and concise reports.

• Project Management:

o Assist in project planning, execution, and monitoring.

o Track project timelines and deliverables.

o Collaborate with cross-functional teams to ensure project success.

• Client Communication:

o Communicate effectively with clients, both verbally and in writing.

o Respond to client inquiries and requests promptly.

o Build and maintain positive relationships with clients.

• Administrative Tasks:

o Manage administrative tasks, such as scheduling meetings and managing calendars.

o Coordinate with other departments to ensure smooth operations.

KEY PERFORMANCE INDICATORS

1. Technical Support KPIs:

Incident Resolution Time: Average time taken to resolve technical issues.

Customer Satisfaction: Measured through surveys or feedback forms.

First Contact Resolution Rate: Percentage of issues resolved on the first contact.

System Uptime: Percentage of time systems are operational.

1. Data Analysis and Reporting KPIs:

Report Accuracy: Percentage of reports with accurate data and insights.

Report Timeliness: Adherence to report deadlines.

Data Quality: Accuracy and completeness of data collected and analyzed.

1. Project Management KPIs:

Project Completion Rate: Percentage of projects completed on time and within budget.

Project Success Rate: Measured by client satisfaction and project outcomes.

Task Completion Rate: Percentage of assigned tasks completed on time.

1. Client Communication KPIs:

Client Satisfaction: Measured through surveys or feedback forms.

Response Time: Time taken to respond to client inquiries and requests.

Client Retention Rate: Percentage of clients retained.

1. Administrative KPIs:

Task Completion Rate: Percentage of administrative tasks completed on time.

Meeting Attendance: Percentage of scheduled meetings attended.

Document Accuracy: Accuracy and completeness of documentation.

1. Additional Considerations:

Qualitative KPIs: Consider qualitative measures like team collaboration, problem-solving skills, and adaptability.

Alignment with Organizational Goals: Ensure KPIs align with the overall business objectives.

Regular Review and Adjustment: Regularly review and adjust KPIs to ensure they remain relevant and effective.

QUALIFICATION AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION and EXPERIENCE

• Bachelor's degree in Civil Engineer and Architect or a related field.

• Strong technical skills, including proficiency in Microsoft Office Suite and data analysis tools.

• Excellent problem-solving and analytical skills.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong 1 organizational and time management skills.

SKILLS

1. Ability to plan, execute, and monitor projects effectively.

2. Strong skills in preparing, organizing, and maintaining accurate documentation.

3. Proficiency in writing reports, presenting findings, and maintaining documentation.

4. Ability to read and interpret architectural and engineering drawings.

5. Excellent verbal and written communication skills for interacting with project teams, clients, and stakeholders.

6. Ability to effectively communicate complex sustainability concepts to non-specialists.

ATTRIBUTES

1. High level of accuracy and thoroughness in completing tasks and documentation.

2. Strong organizational abilities to manage multiple tasks and projects simultaneously.

3. Proactive approach to identifying opportunities for improvement and taking the initiative to implement solutions.

4. Ability to work collaboratively with diverse teams, including architects, engineers, construction workers, and clients.

5. Flexibility to adapt to changing project requirements, regulations, and industry trends.

6. Commitment to ethical practices, sustainability, and professional integrity in all activities.

7. Ability to lead sustainability initiatives, guide project teams, and foster a culture of environmental responsibility.

Job Types: Full-time, Fixed term

Contract length: 12 months

Benefits:

• Company Christmas gift
• Company events
• Health insurance

Ability to commute/relocate:

• Manila Central Post Office 1090 P00: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you start ASAP?

Experience:

• Technical assistant: 1 year (Preferred)

License/Certification:

• PRC (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Expected Start Date: 09/01/2025