Technical Support Representative

4 days ago

Quezon City Central Post Office, Philippines Stark Asia Solutions, Inc Full time ₱20,000 - ₱26,000 per year

Technical Support Representative

Location: Centris, Quezon City

Work Setup: Onsite | Graveyard and Shifting Schedule

Grow Your Career in Tech Support with a Company That Invests in You

Are you a problem-solver with a passion for technology and customer service? We're hiring Technical Support Representatives who are ready to take the next step in their career. If you have experience in BPO technical support and are looking for a stable and rewarding role, we want to hear from you.

Job Summary:

As a Technical Support Representative, you will serve as the frontline support for customers experiencing hardware, software, and connectivity issues. You'll be responsible for delivering prompt and effective solutions while providing a seamless and positive customer experience.

Key Responsibilities:

  • Handle inbound technical support inquiries from customers
  • Diagnose and troubleshoot hardware, software, and network-related issues
  • Provide step-by-step guidance to resolve customer concerns
  • Assist users with login, configuration, and interview-related system issues
  • Escalate complex problems to higher-level support teams when necessary
  • Maintain accurate documentation of customer interactions and solutions provided

Qualifications:

  • At least 1 year of experience as a Technical Support Representative in the BPO industry
  • Open to High School Graduates (Old Curriculum), Senior High School Graduates, College Undergraduates, and College Graduates
  • Strong troubleshooting skills with basic understanding of hardware and software issues
  • Excellent communication and problem-solving abilities
  • Willing to work onsite in Centris, Quezon City
  • Amenable to graveyard and rotating shifts
  • Can start immediately

Salary and Benefits:

  • Up to ₱26,000 total compensation package
  • ₱23,600 Basic Pay
  • ₱2,400 Monthly Allowance
  • HMO coverage on Day 1
  • 20% Night Differential
  • Life Insurance
  • Other perks and benefits to be discussed during the hiring process

If you're ready to take your tech support career to the next level, apply today and join a company that values your expertise and dedication.

Job Types: Full-time, Permanent

Pay: Php20, Php26,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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