Account Manager I Client Management Officer

2 days ago

Makati City, National Capital Region, Philippines HRTX consulting Full time ₱1,200,000 - ₱2,400,000 per year

Account Manager I / Client Management Officer

Location: Makati

Work Set Up: Onsite

Schedule: Monday - Friday (Morning Shift)

Budget: PHP 40, ,000 (Salary dependent on experience and qualifications)

About the Role:

We are seeking a dynamic and client-focused Account Manager I / Client Management Officer to join our team. This role is pivotal in managing and nurturing relationships with our valued corporate clients. You will be the primary point of contact, ensuring client satisfaction through exceptional program delivery, strategic engagement, and seamless service coordination. If you excel at building lasting partnerships and driving client success, we encourage you to apply.

Key Responsibilities:

  • Client Relationship Management: Effectively manage a portfolio of assigned corporate client accounts, serving as their main point of contact.
  • Account Growth & Retention: Conduct regular meetings, manage contract renewals, and engage in negotiations with client stakeholders to foster long-term partnerships and explore growth opportunities.
  • Needs Assessment & Service Tailoring: Proactively identify client needs, challenges, and objectives, and tailor our services and solutions accordingly to ensure maximum value.
  • Internal Collaboration: Coordinate closely with various internal teams (e.g., Operations, Sales, Support) to ensure timely and high-quality service delivery that meets client expectations.
  • Reporting & Analysis: Prepare and present comprehensive regular account reports, performance updates, and strategic reviews to both clients and internal management.
  • Performance Monitoring & Issue Resolution: Monitor key account performance metrics, proactively identify and resolve client concerns, and act as an escalation point for critical issues.
  • Strategic Engagement: Develop and implement strategic engagement plans for key accounts to drive client satisfaction, retention, and revenue growth.

Qualifications:

  • Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Experience:
  • For Account Manager I: Minimum of 2-5 years of experience in client engagement, relationship management, or account management.
  • For Corporate Accounts Manager level (if applicable): Minimum of 3+ years of experience in corporate account management.
  • Industry Experience: A background in the healthcare, insurance, distribution, agency, or service industries is a significant advantage.
  • Skills:
  • Exceptional communication skills (written and verbal) for effective client interaction and reporting.
  • Strong presentation and negotiation skills to articulate value and close agreements.
  • Proven problem-solving and analytical abilities to address client needs and challenges.
  • A strategic mindset with a strong client-centric approach.
  • Demonstrated ability to manage multiple accounts simultaneously in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.

Benefits:

  • 13th-month pay.
  • Upon regularization:
  • Allowances
  • Subsidies
  • HMO coverage
  • Other comprehensive employee benefits.

Job Types: Full-time, Permanent

Pay: Php40, Php70,000.00 per month

Application Question(s):

  • How many years/months of internship or work experience do you have?
  • How much is your current salary?

If ever how much is your expected salary?

  • How long is your notice period?

Work Location: On the road

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