Sr Project Manager

1 week ago

Ayala Alabang, National Capital Region, Philippines ServiceFirst Full time ₱1,500,000 - ₱2,500,000 per year

Position:
Senior Project Manager

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We need a Senior Project Manager, who will be responsible for guiding the development of a project, coordinating with various teams and stakeholders, managing risks, and ensuring that project goals are met in a timely manner. You have a deep understanding of project management principles and can lead a team to deliver on time and within scope.

What you will be doing:

  • Lead new customer and IT project implementations, including onboarding, requirements gathering, solution design, and seamless transition into operations
  • Define project scopes, objectives, timelines, and budgets with stakeholders
  • Develop and manage detailed project plans, assigning tasks and tracking progress
  • Coordinate internal teams and vendors to ensure smooth project execution
  • Monitor hours, costs, risks, and quality using project management tools
  • Act as the main point of contact, providing updates to clients and stakeholders
  • Review outcomes, identify gaps, and drive continuous process improvements
  • Support change management activities and business improvement initiatives
  • Perform other duties as assigned to ensure effective project and process delivery

Qualifications:

  • Minimum of 6 years of demonstrated professional business experience, preferably in the Contact Centre space, with strong business comprehension.
  • BS degree in Business Administration or related field
  • Advanced time management and analytical skills
  • Working knowledge of Microsoft Excel and Project Management software
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Strong organizational skills including attention to detail and multitasking skills
  • Ability to develop and maintain strong stakeholder relationships (internally and externally).
  • PMP Certification
  • Six Sigma – LEAN

Service First
is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

  • WFH | Data Analyst

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Roles Open:Sr. Analyst, Data Analysis (Individual Contributor)Principal Analyst, Data Analysis (Individual Contributor)Sr. Manager, Data AnalysisKey Responsibilities:Build and manage data solutions, tools, and dashboardsPerform advanced analytics, reporting, and automation for risk managementEnsure data quality, governance, and securityTranslate business...

  • Sr. Manager, Control Testing

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱2,500,000 per year

    We're Hiring | Associate and Sr. Manager – Control Testing Location: Alabang Work Setup: Hybrid Schedule: Mid / Night ShiftAre you an experienced professional in risk and control testing ready to lead a high-impact team? Join us as a Senior Manager for Control Testing and play a key role in strengthening our organization's control environment and ensuring...

  • Sr. Manager, Data Analysis

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time $90,000 - $120,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Manager, Data Analysis*Summary:*As a Sr Manager, Data Analyst, you will partner cross-functionally with teams throughout the company to validate business impacting analytical tools. You will enhance your technical and analytical skills, while also working with leaders to influence...

  • Sr. Associate, Data Process Manager

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱1,200,000 - ₱2,400,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Associate, Data Process ManagerAs a Data Process Manager, Sr. Associate, you will partner with Data Analysts in delivering flawlessly executed processes and data reports that improve business efficiency and drive results. You will work collaboratively with Data Analysis Leads, Tech...

  • Sr. Analyst Programmer

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time $104,000 - $130,878 per year

    Role : Sr. Analyst Programmer - IBM SterlingLocation : Alabang MuntinlupaWork Type : Hybrid - 12x a month or 3X a weekWork Shift : Night ShiftJob Description:JOB REQUIREMENTS and SPECIFICATIONSSoft Skills Qualifications· English: excellent verbal and written· Excellent communication skills and a service-oriented mindset· Self-starter with the ability to...

  • Sr. RPA Developer

    1 week ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    We're Hiring: Sr. RPA DeveloperWe're looking for an experiencedSr. RPA Developerto join our team — a professional who thrives on optimizing business processes through intelligent automation. This role involves designing, developing, and maintainingUiPathandPower Automateworkflows that drive efficiency, accuracy, and innovation across the organization.If...

  • Sr. Coordinator

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Capital One Financial Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Coordinator - Enterprise Payments, Check DisbursementsSummaryCheck Disbursements OperationsManages the processing and posting of Card Check Disbursements, Branded Book, Partnerships, and COAF accounts of eligible Capital One customers who can receive credit balance refunds, credit...

  • Creative Production Sr. Associate

    5 days ago

    Ayala Alabang, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱1,500,000 - ₱3,000,000 per year

    JOB TITLE: Creative Production Sr. AssociateLocation: Alabang, MuntinlupaPosition Type: Full timeSalary Package: 35, ,000 AllowanceAbout the RoleWe are seeking a Creative Production Associate/ Sr. Associate to join our dynamic Creative Productions team. This role is ideal for a detail-oriented and design-savvy professional passionate about executing creative...

  • Sr. Drupal Developer

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱60,000 - ₱120,000 per year

    Sr. Drupal DeveloperWe are seeking a skilled Senior Drupal Developer with mid to senior-level expertise in Drupal 8, 9, and 10. The ideal candidate will have a strong background in PHP, extensive experience in Drupal module development, and solid understanding of database structures—preferably PostgreSQL (MySQL experience is also acceptable).The role...

  • Sr. Analyst Developer

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱500,000 - ₱1,000,000 per year

    Role : Sr. Analyst Developer - AutosysLocation : Alabang MuntinlupaWork Type : HybridWork Shift : Day ShiftJob Description:The delivery process for new applications in Production and verification that the system and the application match the operational criteria· The coordination with all technical teams.· The creation, deployment and support of scheduled...