Assistant Manager/Team Leader for Insurance l EXL Cebu

2 days ago

Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

Overview:

Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.

Role/ Responsibilities:

  • Manage the process and take corrective steps where necessary or make incremental improvements.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.

Qualifications:

  • Minimum 1 year of Insurance specific experience as a Team Leader.
  • Handled preferably P&C claims side of the business.
  • At least 2nd year college completed; no back subjects

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