Assistant Manager/Team Leader l EXL Cebu

Overview:Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.Role/ Responsibilities:Manage the process and take...

Role/ ResponsibilitiesServes as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingMonitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.Assist new hires such that they are productive on the floor in the...

Job DescriptionManage a team of Specialists Results-driven leadership experience on day-to-day operations. Strong team player with a demonstrated ability to lead and motivate teams towards shared goals. Forecasts and manages staffing levels and capacities at team level achieving target shrinkage targets, absenteeism, and attrition. Excellent organizational...

DescriptionEssential FunctionsClient Portfolio Management – End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Managing Business Growth (Ramp-ups)Business Value Creation - Responsible for identifying,...

Job DescriptionGenerates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors the queue real-time while tracking, documenting and communicating agent...

About the job: Assistant Manager/Team Leader (Cebu) | OnsiteWork Setup: 100% onsite (Cebu City)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance-specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or similar experience.

Job Description: Essential Functions Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Managing Business Growth (Ramp-ups)Business Value Creation - Responsible for...

About the job Assistant Manager/Team Leader (Cebu) | OnsiteWork Setup: 100% onsite (Cebu City)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or alike experience

About the job: Assistant Manager/Team Leader (Cebu) | OnsiteWork Setup: 100% onsite (Cebu)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance-specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or similar experience.

B L Sia Holdings Incorporated is a holding corporation with various subsidiaries that operate in wholesale distribution and retail operations in construction and home finishing materials industry.Our company continues to expand and provide satisfying working environment to its employees. In line with our growth, we are in need of dynamic and self-motivated...