Merchant Services Associate

4 days ago

Taguig, National Capital Region, Philippines Qashier Full time

About the job Merchant Services Associate (Project-Based)

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for a Merchant Services Associate to support our growth

We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

Role Summary:

We are seeking a proactive, independent and detail-oriented Merchant Services Associates to support end-to-end merchant onboarding, ongoing merchant maintenance and servicing, and compliance checks/reviews. The ideal candidate thrives in a fast-paced environment, pays attention to detail, and enjoys working with data and processes.

Key Responsibilities:

1. Merchant Onboarding & Setup (New Merchants)

  • Collect and verify merchant application forms and required documents
  • Conduct preliminary KYC/CDD screening and document verification
  • Validate business registration, bank account, and tax-related documents
  • Input merchant details into Qashiers internal portal and payment system
  • Coordinate with internal teams (Compliance, Risk, Tech) for approval workflows
  • Assist in POS hardware allocation, setup, configuration and delivery scheduling
  • Facilitate merchant training on Qashier systems and procedures
  • Monitor and track onboarding trackers and timelines to ensure SLA compliance

2.
Merchant Maintenance (Existing Merchants)

  • Update merchant profiles and records in the system (contact info, business details, account changes)
  • Handle merchant requests such as address updates, bank account changes, or product/service modifications
  • Monitor merchant account health, transaction patterns, and flagged activities
  • Support account reactivation or suspension processes in line with company policy
  • Assist in POS setup, reconfiguration, troubleshooting, and upgrades
  • Maintain accurate documentation for audit and reporting purposes

3. KYC / CDD (Customer Due Diligence)

  • Conduct verification of company registration documents, proof of business, and ownership structure
  • Perform identification checks of directors, owners, and key personnel
  • Screen merchants against sanction lists, PEPs (Politically Exposed Persons), and adverse media
  • Monitor merchant transactions for suspicious patterns or anomalies
  • Review chargebacks and disputes, escalate high-risk cases to Compliance and Risk teams
  • Escalate high-risk merchants or anomalies identified during monitoring to Compliance and Risk teams
  • Maintain KYC/CDD records, ensuring compliance with regulatory requirements
  • Assist in periodic reviews of existing merchants KYC/CDD documentation

Requirements:

  • Diploma, Degree, or other relevant studies in Business Administration, Finance, Compliance, or related fields
  • Strong attention to detail and organizational skills
  • Good communication skills, both written and verbal
  • Comfortable working with data, documents, and internal systems
  • Ability to prioritize tasks in a fast-paced environment

About Qashier

Qashier ) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech? Click 'Apply' or reach out to

to start the conversation.

  • Sales Officer – Merchant Acquisition

    2 weeks ago

    Taguig, National Capital Region, Philippines EMandarin Ventures Inc. Full time

    Job descriptionTheSales Officer – Merchant Acquisition is responsible for identifying, approaching, and onboarding new merchants to expand the company's network. This role involves generating leads, pitching the company's payment solutions or services, and ensuring merchants are actively engaged and transacting. The officer plays a key role in driving...

  • Field Sales Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    What you will doConduct field sales activities to identify, approach, and onboard SME merchants across assigned territories.Promote and sell the company's payment solutions (e.g., QR payments, e-wallets) to target businesses.Build and maintain strong relationships with SME merchants to ensure high satisfaction, transaction volume, and retention.Handle the...

  • Mall Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines ALI COMMERCIAL CENTER, INC. Full time

    Ayala Malls — it's all about creating an Amazing experience. With over 60 commercial centers strategically located in the Philippines' main cities and emerging growth areas, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design. We provide a refreshing...

  • Financial Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Firstsource Full time

    About the CompanyThe Customer Service Representative - Credit Card Operations (Disputes, Fraud, Chargebacks, and/or Collections) serves as the first point of contact for customers and is responsible for delivering friendly, efficient, and accurate support via phone, chat, or email. This role handles inquiries related to accounts, products, and services while...

  • Sales Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Insurance Support Services International Corporation Full time

    The BPO Sales Associate will work closely with our Chief Sales Officer, North America and will be responsible for identifying and engaging targeted new major clients in the United States for outsourced business processes. The role involves doing research, learning how to active listen, understanding business needs and engaging clients in the U.S. under the...

  • Financial Controller

    4 days ago

    Taguig, National Capital Region, Philippines PayMongo Full time

    The Financial Controller ensures theaccuracy, integrity, and timelinessof PayMongo's financial records and consolidated reporting. This role strengthens the company's financial governance as PayMongo scales, particularly across high-volume payments operations, settlement flows, merchant transactions, and multi-entity structures.The position exists to embed...

  • Customer Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Qashier Full time

    Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for a Customer Support Specialist to support our growthWe are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.Key...

  • Director, Services Business Development

    1 week ago

    Taguig, National Capital Region, Philippines Mastercard Full time

    Job Title:Director, Services Business Development (Cyber Sales Specialist) Overview:Job Description SummaryOverviewMastercard has evolved into a comprehensive technology and services platform. By expanding into areas such as fraud prevention, loyalty, personalisation, and data analytics, Mastercard now supports banks, merchants, and governments in delivering...

  • Associate, AP Service Delivery

    2 weeks ago

    Taguig, National Capital Region, Philippines Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Associate, AP Service Delivery

    5 days ago

    Taguig, National Capital Region, Philippines Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...