Mall Operations Manager

6 days ago

Makati City, National Capital Region, Philippines Ayala Land Malls, Inc Full time ₱1,200,000 - ₱3,600,000 per year

Ayala Malls, it's all about creating an Amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design and present a refreshing shopping, dining, and leisure experience that enlivens diverse locales nationwide.

As a MALL OPERATIONS MANAGER, you will be responsible for handling the following:

  1. Direct responsibility for P&L, budget and receivables of assigned building/center/area

a. Monitors the income statement (i.e., meeting of gross revenues and DOE budgets)

b. Assesses performance drivers/merchants' sales performance vs. the ff:

i. Prior year's sales

ii. Current year budgeted sales

iii. Sales requirements

iv. Category average

v. Building average

c. Implements billing and collection guidelines

d. Collects from merchants in area of responsibility and works hand-in-hand with Billing and Collection, to maintain the A/R at a minimal level

e. Manages quarterly budget and provides assumptions

  1. Operationalize activities in area of responsibility

a. Implements day-to-day activities and housekeeping

b. Implements guidelines and procedures

c. Manages and monitors maintenance

d. Initiates changes/improvements in physical condition

e. Ensures that facilities are in good working order; oversees frontliners

f. Coordinates with Marketing and Ad & Promo regarding marketing activities and events in areas of responsibility

g. Aligns activities to the ALI Brand and mall-specific brand

  1. Establishes and maintains strong, stable relationships with merchants and works with them in boosting their businesses' viability in the center

a. Aligns day-to-day activities with merchant needs and preferences

b. Monitors merchant performance

c. Supports in the implementation of merchant loyalty initiatives

d. Addresses merchant concerns

e. Conducts informal update sessions with merchants

  1. Coordinates with the following groups to address the corresponding merchant concerns

a. Billing and collection – receivables management

b. Engineering – technical issues

c. Merchandise mix – visual merchandising, product mix and customer service

d. Ad & promo – marketing initiatives

e. Lease contract administration – lease contract and renewal letters generation

f. POS administration – connection of POS systems

  1. Manages the contracts of merchants in area of responsibility

a. Processes requirements for lease contract negotiations (application, renewals, amendments, termination)

b. Monitors status of contracts in area of responsibility

i. Monitors deadlines

ii. Prepares memos

iii. Reviews expiration

  1. Trains/mentors Operations Associates

Qualifications:

· Candidate must possess at least a Bachelor's Degree in Business Studies/Administration/Management or equivalent

· Must have relevant experience of 5 - 8 years in the mall industry

· With excellent communication and analytical skill

· With excellent people and negotiation skill

· Knowledge/experience in customer service or equivalent

Job Types: Full-time, Permanent

Benefits:

  • Health insurance

Work Location: In person

  • Mall Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Robinsons Land Corporation Full time ₱2,000,000 - ₱2,500,000 per year

    DepartmentDasma-Mall OperationsEmployee TypeProbationaryTheMall Manageroversees the overall management of the mall through effective planning and implementation of its daily operations in accordance to the standard operating procedures of the Company. This includes maintaining favorable relations with the tenants, the general public, as well as local...

  • Mall Operations Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Marivent Hotels Full time ₱900,000 - ₱1,200,000 per year

    Duties and Responsibilities:Responsible for the overall management of the mall through effective planning and implementation of its daily operations in accordance with the standard operating procedures of the company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and ensuring proper...

  • Mall Operations Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kobe Retail Online Full time ₱540,000 - ₱600,000 per year

    Duties and Responsibilities:Responsible for the overall management of the mall through effective planning and implementation of its daily operations in accordance with the standard operating procedures of the company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and ensuring proper...

  • General Manager – Mall Operations

    2 weeks ago

    Quezon City, National Capital Region, Philippines Q2 HR Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking a results-drivenGeneral Managerto lead and oversee the operations of community malls across the Philippines. This role requires a visionary leader who can inspire teams, drive operational excellence, and elevate customer satisfaction while fostering innovation to meet the evolving needs of the communities we serve. The General Manager will...

  • Mall Manager

    6 days ago

    Marikina City, National Capital Region, Philippines Riverstar Food Corporation Full time ₱600,000 - ₱1,200,000 per year

    Oversees daily mall operations, tenant relations, financial performance, and marketing to maximize mall profitability and patronization. Key responsibilities include leasing spaces to tenants, managing staff, developing promotional activities, preparing financial reports, and ensuring a safe and appealing environment for customers. Core...

  • Mall Manager

    2 weeks ago

    Marikina City, National Capital Region, Philippines Xentro Malls Full time ₱250,000 - ₱500,000 per year

    Qualifications:Bachelor's Degree in Operation/Business Management, Marketing or other related courseAt least two (2) years of work-related experienceKnowledgeable in administrative work and processesKnowledgeable in mall operations and leasing procedureNegotiation skills and tenant managementExcellent communication skills both written and oralWell-developed...

  • Mall Operations Head

    2 weeks ago

    Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts, Inc. Full time ₱450,000 - ₱600,000 per year

    Duties and Responsibilities:Responsible for the overall management of the mall through effective planning and implementation of its daily operations in accordance with the standard operating procedures of the company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and ensuring proper...

  • Operations Associate Manager

    2 days ago

    Makati City, National Capital Region, Philippines Ayala Malls Full time ₱1,200,000 - ₱3,600,000 per year

    As anOPERATIONS ASSOCIATE MANAGER, you will be responsible for handling the following:Strategic Management and DirectionAssists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.Application of Skills and CapabilitiesAssists in the...

  • Leadership Development Manager

    4 days ago

    Quezon City, National Capital Region, Philippines WalterMart Community Mall Full time ₱900,000 - ₱1,200,000 per year

    Oversees the leadership development program of high potential mgt team members and ensures alignment with organizational goals and deliver consistent growth and developmentWalter Mart Malls Strives to be the Preferred Community Mall in the CountryWalter Mart Currently Operates 45 malls and continues to expand its mall network to serve more Filipino...

  • Mall Engineer

    2 days ago

    Quezon City, National Capital Region, Philippines Robinsons Land Corporation Full time ₱250,000 - ₱500,000 per year

    DepartmentNovaliches-EngineeringEmployee TypeProbationaryTheMall Engineerhelps maintain the proper operations and quality of the mall equipment and facilities.QualificationsMust be a licensed Electrical or Mechanical Engineer.At least one year experience preferred. Fresh graduates are welcome to apply.Work DetailsLocation: Robinsons NovalichesSchedule: 5-day...