Real Time Analyst

5 days ago


Imus, Calabarzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

Job Description
*About TaskUs:*
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer:*
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a
Real Time Analyst
do? You are responsible for intraday performance management and you are responsible for forecast achievement, service level, occupancy, utilization, and to ensure that adjustments are made if either staffing is misaligned or the forecast is inaccurate.

As a Real Time Analyst, You Will

  • Monitor queue level performance and variance to forecast in real time
  • Report any significant variations from forecast to Operations and WFM Management
  • Provide recommendations for addressing and responding to variations from forecast
  • Monitor agent level schedule adherence
  • Report any significant adherence to Operations and WFM Management in a proactive and in an urgent manner
  • Analyze variations to forecast and project impact for the remainder of the day
  • Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
  • Update schedules with real time attendance and exceptions
  • Approve/recommend alternatives for real time schedule exception requests

Do you have what it takes to become a
Real Time Analyst
?

Requirements

  • Undergraduates or Graduates of Bachelor's Degree in any course, preferably in Economics, Mathematics or Engineering
  • Preferably with 1 year experience RTA/WFM
  • High level of attention to detail
  • Good analytical skills including root cause analysis
  • Strong numerical literacy and a thorough understanding of contact center and WFM metrics
  • Ability to communicate effectively to all levels of management, both written and verbal
  • Strong proactive decision making skills
  • Ability to read trends and project those trends into future forecasts
  • High degree of empathy for fellow workers
  • Ability to resolve differences with win-win solutions

*How We Partner To Protect You:*
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI:*
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2508_11050

Posted At: Mon Jul :00:00 GMT+0000 (Coordinated Universal Time)


  • Data Analyst

    5 days ago


    Imus, Calabarzon, Philippines Cyberbacker PH Full time ₱240,000 - ₱480,000 per year

    Cyberbacker PH is hiring a Full time Data Analyst role in East Grace Park, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningNo experience required for this roleExpected salary: ₱20,000 - ₱40,000 per monthResponsibilities:Accountable...


  • Imus, Calabarzon, Philippines GridUnity Full time $40,000 - $80,000 per year

    WHO WE AREGridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process and accelerate the transition to a more affordable, sustainable, and resilient energy future.Our MissionWe unite all grid interconnection stakeholders on a single platform...

  • Sales Specialist

    5 days ago


    Imus, Calabarzon, Philippines 650 Homes Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company Description650 Homes Inc. is committed to delivering beautiful homes that are easy to love at competitive prices. We believe that every Filipino deserves a better home, and this promise drives our mission. We focus on providing high-quality, affordable homes to improve the living standards of our community.Role DescriptionThis is a full-time, on-site...


  • Imus, Calabarzon, Philippines INSCIO Cable & Communication Supply Corp Full time ₱30,000 - ₱60,000 per year

    College Graduate with substantial experience in Telecom IndustryMaster in Business Administration or equivalent are an added advantage.3-5 years working experience relevant to Business Analyst, TelecommunicationAbove-average Computer Skills and effective documentation skillsAbility to provide constructive criticism and coach othersStrong problem-solving...

  • Liaison Officer

    2 weeks ago


    Imus, Calabarzon, Philippines Fourleaf Development Group Corporation Full time ₱400,000 - ₱800,000 per year

    Qualifications:• At least 2–3 years of experience as a Liaison Officer, preferably in real estate or legal documentation• Familiar with processing estate tax, land title transfer, property registration, and zoning permits• Strong network within government offices is a plus• Trustworthy, detail-oriented, and able to work with minimal supervision•...

  • Live Seller

    3 days ago


    Imus, Calabarzon, Philippines Zaine Cosmetics Full time ₱1,440,000 - ₱1,728,000 per year

    QUALIFICATION:With at least 6 months of experience as a live sellerProficiency in using live streaming platforms and social media toolsWith genuine passion for cosmetics and beautyStrong communication skillsCan engage and connect with viewersDESCRIPTION:Hosting exclusive live streaming sessions to showcase Zaine Skin's products and collections while sharing...

  • Loan Processor

    5 days ago


    Imus, Calabarzon, Philippines CitiHomes Builder Development Inc. Full time ₱250,000 - ₱500,000 per year

    Job Description:Monitors housing loan application to Pag-IBIG and collect buyers' monthly downpayment.Prepares contracts and agreements and other papers, including notices to buyers on renewal and/or updates pertaining to housing loan application requirements.Receives and verifies the completeness and authenticity of housing loan application...

  • Billing Coordinator

    1 week ago


    Imus, Calabarzon, Philippines LOTUS CENTRAL MALL, INC. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's degree in Accounting, Finance, Business Administration, or a related field.With at least 2 years of experience in billing, invoicing, or accounts receivable, preferably in real estate, property management, or a related industry.Proficiency in accounting and billing software (e.g., QuickBooks, SAP, or similar).Strong knowledge of...

  • Engineer I

    1 week ago


    Imus, Calabarzon, Philippines Microchip Technology Inc. Full time ₱250,000 - ₱500,000 per year

    Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B) global organization? We...


  • Imus, Calabarzon, Philippines MOBILITY TECHNOLOGIES OPC Full time ₱1,200,000 - ₱2,400,000 per year

    Location: Imus, CaviteEmployment Type: Full-time, 6 days a weekDepartment: MarketingPurpose / ObjectiveTo build Mobee Cars' digital presence and drive brand awareness by creating engaging, high-performing, and trend-driven content across social media channels. The role focuses on crafting creative storytelling that connects with Filipino car owners and...