
Ecommerce Specialist
2 weeks ago
Organica Nutrition is hiring a Full time Ecommerce Specialist role in La Loma, NCR. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Expected salary: ₱22,000 - ₱25,000 per month
E-Commerce Officer
JOB SUMMARY: (HYBRID Set-Up)
The E-Commerce Officer is a strategic role responsible for overseeing and enhancing the company's online sales operations. You will drive initiatives to increase online revenue, optimize the e-commerce platform, and improve the overall customer experience. This role requires a blend of strategic thinking, technical knowledge, and hands-on management skills.
Key Responsibilities:
1. E-Commerce Strategy Development:
- Develop and implement e-commerce strategies to drive online sales growth and achieve business objectives.
- Analyze market trends, customer needs, and competitive landscape to inform strategic decisions.
- Create and manage e-commerce budgets, forecasting sales, and tracking performance against goals.
2. Account Management:
- Oversee daily operations of the e-commerce platform, including product listings, content updates, and inventory management.
- Ensure platform functionality, usability, and performance are optimized for a seamless customer experience.
3. Sales and Marketing Optimization:
- Collaborate with the marketing team to develop and execute online marketing campaigns, including SEO, IPA, and social media.
- Analyze and report on campaign performance, adjusting strategies to improve ROI and conversion rates.
- Implement promotional strategies and special offers to boost sales and customer engagement.
4. Customer Experience Enhancement:
- Monitor customer feedback and reviews to identify areas for improvement in the shopping experience.
- Develop and implement strategies to improve site usability, navigation, and overall user satisfaction.
- Address and resolve customer issues and inquiries related to the e-commerce platform.
5. Data Analysis and Reporting:
- Utilize analytics tools to track and measure key performance indicators (KPIs) such as traffic, conversion rates, and sales.
- Prepare regular reports on e-commerce performance, providing insights and recommendations to brands and senior management.
- Conduct A/B testing and other experiments to optimize website performance and customer experience.
6. Cross-Functional Collaboration:
- Work closely with fulfillment team to ensure smooth operations and fulfillment processes.
- Coordinate with design and creative teams to develop high-quality content, visuals, and promotional materials.
7. Market Research and Trends:
- Stay informed about industry trends, emerging technologies, and best practices in e-commerce.
- Evaluate new tools and technologies that could enhance e-commerce operations and performance.
8. Collaboration and Communication:
- Work closely with cross-functional teams, including regulatory, marketing, creatives and fulfillment to ensure smooth e-commerce operations.
- Communicate effectively with affiliate partners, providing support and guidance to maximize their performance.
9. Affiliate Marketing:
- Design, execute, and manage affiliate marketing programs to enhance brand visibility and drive traffic to the e-commerce site.
- Identify and recruit new affiliate partners and develop strong relationships with existing affiliates.
- Track and analyze affiliate performance, providing regular reports on ROI, conversion rates, and other key metrics.
- Collaborate with affiliates to create and optimize promotional materials and campaigns.
Qualifications:
Education and Experience:
- 2+ years of experience in e-commerce, with a proven track record of driving online sales and managing e-commerce platforms.
Skills:
- E-Commerce Expertise: Deep understanding of e-commerce platforms, tools, and technologies.
- Analytical Skills: Ability to analyze data, track performance metrics, and make data-driven decisions.
- Marketing Knowledge: Experience with digital marketing strategies including SEO, IPA, and social media.
- Customer-Centric: Ability to understand and enhance the customer experience to drive satisfaction and loyalty.
- Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines effectively.
Technical Proficiency:
- Familiarity with e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop and other third party e-commerce sites) and content management systems.
- Proficiency analytics tools (e.g., Meta, IPA) and CRM systems.
Personal Attributes:
- Excellent communication and interpersonal skills.
- Highly motivated, results-oriented, and able to work independently.
- Creative problem-solving skills and attention to detail.
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