Ice Cream Philippines Customer Experience and Logistics Manager

2 weeks ago

Pasig, National Capital Region, Philippines Unilever Full time ₱500,000 - ₱1,500,000 per year

Role Title: Ice Cream Philippines Customer Experience and Logistics Manager

Location: Mangahan, Pasig

Job Summary:  Overseeing national operations including logistics, warehouse, transportation, and customer service

Scope of Responsibility:

  • Overall management of 3PL partners:
  • Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.
  • Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives
  • Steers the development & implementation of trade logistics
  • Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency
  • Seamless customer orders processing
  • Develop diamond model strategy on service improvement
  • Customer complaints management and solutions
  • Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning
  • Efficient reverse logistics process
  • Identify other areas for improvement in the logistics process and implement solutions accordingly 
  • Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment. 
  • Co-lead logistics safety and security programs
  • Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning

Experience and Qualifications:

  • Bachelor's  degree in Supply Chain, Engineering, or Business/Management with minimum 5 years experience in Warehouse Management, Customer Experience and Logistics
  • Experience in leading complex operations
  • Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
  • Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions
  • Experience in landing and leading process transformations
  • Able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results (i.e. deliver structural changes).
  • Able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage.
  • Strong Business/financial acumen – understands and is able to manage tradeoffs across end to end process to maximize value for the business. Is able to engage well at all levels in the organization. 
  • Excellent people management and relationship skills with communication and collaboration skills – able to lead a team, collaborate effectively with peers and stakeholders

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

  • IC Philippines Payroll SME

    2 weeks ago

    Pasig, National Capital Region, Philippines The Magnum Ice Cream Company Full time ₱400,000 - ₱800,000 per year

    About The CompanyLife Tastes Better With Ice CreamThe Magnum Ice Cream Company is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands,...

  • Ice Cream Digital Commerce

    2 weeks ago

    Pasig, National Capital Region, Philippines Unilever Full time ₱800,000 - ₱1,200,000 per year

    The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers.​ Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing...

  • Manufacturing Crew

    2 weeks ago

    Pasig, National Capital Region, Philippines The Magnum Ice Cream Company Full time ₱150,000 - ₱250,000 per year

    The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers. Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.With...

  • Demand Planner

    2 weeks ago

    Pasig, National Capital Region, Philippines Unilever Full time ₱1,200,000 - ₱2,400,000 per year

    About the CompanyLife Tastes Better With Ice CreamThe Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers.​ Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and...

  • Manufacturing Crew

    2 weeks ago

    Pasig, National Capital Region, Philippines Unilever Full time ₱150,000 - ₱250,000 per year

    The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers.​ Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing...

  • Logistics Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱1,800,000 - ₱2,500,000 per year

    The Logistics Manager is responsible for leading and optimizing all logistics operations, including transportation, distribution, and supplier coordination. This role develops and enforces logistics strategies, policies, and procedures that drive efficiency, cost control, and service excellence. The Logistics Manager also supervises and mentors the logistics...

  • Logistics Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines c3b381f2-ea13-4972-88eb-76cdd6f21eef Full time $30,000 - $60,000 per year

    Company: NSCR CR PHILIPPINESLocation: Pasig CityCountry: PhilippinesType of Contract: Fixed termPublication Date: 7 Nov 2025MissionAssist in overseeing the end-to-end logistics for all offshore equipment ordered for the project, from arrival monitoring to final delivery at the warehouse.Assist in managing the customs clearance process by preparing and...

  • Transport Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Asti Logistics Inc Full time ₱400,000 - ₱800,000 per year

    Responsibilities:Ensure 100% on time and accurate delivery of products to customerwith retail or fast food last mile delivery backgroundReview transport process and propose improvementsManage operational cost of the departmentEnsure productivity of all staff and crewQualifications:Industrial Engineering graduate or Supply and Logistics managementAt least 4...

  • Sales & Proposal Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Miescor Logistics, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionMiescor Logistics, Inc. (MLI), a subsidiary of Meralco Industrial Engineering Services Corporation (MIESCOR), was established in 2001. The company holds a "AA" category license from the Philippine Contractors Accreditation Board (PCAB) for general building and provides high-quality general and logistics services in construction,...

  • Logistic Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time $100,000 - $120,000 per year

    We're looking for aLogistic OperationsManagerto lead our end-to-end logistics and fulfillment network — from warehousing to last-mile delivery. This role will drive operational excellence, cost efficiency, and performance across the supply chain.Key Responsibilities:Oversee logistics from manufacturer to last-mile delivery, ensuring smooth, on-time...