Lead - Technical Training

9 hours ago

Angeles City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

Company DescriptionYou are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job DescriptionYou are expected to:Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. Fill out accurate reports.

Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM Training for the program.

Responsible for self-skilling & certification during periods of un-activity (classroom). Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioral or tool change type learning experiences.

Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions. Coach and give feedback to trainees to help them fulfill performance metrics. Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

QualificationsOur most successful candidates will have:Earned a Bachelor's degree in any field (Major in Education or Communication preferred). At least 2-3 years of work experience as a Trainer. Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).

Strong English verbal and written communication skills. Strategic in developing solutions and process improvements. Willingness and ability to work in a shifting or graveyard schedule.

  • Lead - Technical Training

    10 hours ago

    Angeles City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

    Company DescriptionAbout Sutherland:Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Lead - Technical Training

    3 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionYou are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

  • Lead - Technical Training

    10 hours ago

    Angeles City, Central Luzon, Philippines Sutherland Full time $30,000 - $50,000 per year

    Company Description You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

  • Lead-Technical Trainer

    3 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionYou are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

  • Clark | Training Assistant Manager

    9 hours ago

    Angeles City, Central Luzon, Philippines TP Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionTP is a global digital business services company known for its advanced, digitally-powered solutions. With a significant scale and local presence, we are dedicated to creating a positive impact on communities, clients, and the environment. We help the world's leading brands streamline their operations in meaningful and sustainable...

  • Lead - Technical Training

    9 hours ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

    Job Description:Key ResponsibilitiesTrain a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create...

  • Microsoft Power Automate Technical Lead

    10 hours ago

    Angeles City, Central Luzon, Philippines Jobs360 Full time $80,000 - $100,000 per year

    Job Summary We are seeking a highly skilled and motivated Technical Lead specializing in Microsoft Power Automate (Flow) to lead end-to-end automation initiatives across our organization. This role is responsible for the design, development, and optimization of automated workflows that drive business efficiency and digital transformation. You will...

  • Technical Support

    10 hours ago

    Angeles City, Central Luzon, Philippines TITANIUM SYSTEMS TECHNOLOGIES INC Full time ₱14,700 per year

    Job Title: Technical Support AssociateLocation: Angeles City, PampangaType: Full-TimeDepartment: Technical OperationsReports to: Technical Operations LeadAre you detail-oriented, tech-savvy, and eager to support clients in a fast-paced environment? We're looking for a Technical Support Associate to join our team.This role is ideal for fresh graduates or...

  • Training Expert

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeExperience Full time ₱900,000 - ₱1,200,000

    Learning Experience LeaderThis is a pivotal role in our organization, where you will be responsible for designing and implementing training programs that align with our business objectives.Set the standards and expectations through your conduct, work ethic, integrity, and character;Create and deliver end-user, partner, and distributor training which includes...

  • Sales Manager

    9 hours ago

    Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱104,000 - ₱130,878 per year

    Position Title: Sales Manager (US)Work Set Up: On-SiteSchedule: 9:00 PM to 6:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking an experienced Sales Manager (US) with 4+ years in lead gen or appointment setting, strong leadership skills, and expertise in CRM platforms (Zendesk,...