CSR - Finance (Loan/Mortgage) | 25k SIGN-ON-BONUS

6 days ago

Ayala Alabang, National Capital Region, Philippines People Matter PH Full time ₱480,000 - ₱720,000 per year

Loan Processor

Alabang, Muntinlupa City

On-Site, Night-Shift

Full-time, Permanent

About the Role:

We are looking for Customer Service Representatives with experience in financial accounts to support our US mortgage and loan operations.

Responsibilities:

  • Assist borrowers by addressing inquiries and providing clear guidance on loan processes
  • Review and validate borrower documents for accuracy and completeness
  • Reach out to borrowers and partners to clarify missing or incorrect information
  • Ensure compliance with US mortgage guidelines and company policies
  • Coordinate with loan processors, underwriters, and third-party partners to move applications forward
  • Maintain accurate, updated, and well-documented loan files

Qualifications:

  • At least 1–2 years of experience in customer service within a finance, loan, or mortgage account
  • Strong English communication skills (written and verbal)
  • Detail-oriented, organized, and able to work efficiently under deadlines
  • College graduates and undergraduates are welcome to apply
  • Willing to work onsite in Alabang on a US shift schedule

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • US Loan/Mortgage Processing: 1 year (Preferred)

Work Location: In person

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