
CSR - Finance (Loan/Mortgage) | 25k SIGN-ON-BONUS
4 days ago
Loan Processor
Alabang, Muntinlupa City
On-Site, Night-Shift
Full-time, Permanent
About the Role:
We are looking for Customer Service Representatives with experience in financial accounts to support our US mortgage and loan operations.
Responsibilities:
- Assist borrowers by addressing inquiries and providing clear guidance on loan processes
- Review and validate borrower documents for accuracy and completeness
- Reach out to borrowers and partners to clarify missing or incorrect information
- Ensure compliance with US mortgage guidelines and company policies
- Coordinate with loan processors, underwriters, and third-party partners to move applications forward
- Maintain accurate, updated, and well-documented loan files
Qualifications:
- At least 1–2 years of experience in customer service within a finance, loan, or mortgage account
- Strong English communication skills (written and verbal)
- Detail-oriented, organized, and able to work efficiently under deadlines
- College graduates and undergraduates are welcome to apply
- Willing to work onsite in Alabang on a US shift schedule
Job Types: Full-time, Permanent
Pay: Php20, Php30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
Education:
- Bachelor's (Preferred)
Experience:
- US Loan/Mortgage Processing: 1 year (Preferred)
Work Location: In person
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