Mortgage CSR

6 days ago

Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year

Join Moder Solutions, Inc

We're looking for candidates with strong customer service and financial account or mortgage account experience who want to build their careers in the US Mortgage industry.

What You'll Do:

  • Assist borrowers and clients by answering inquiries and guiding them through the mortgage process.
  • Collect and verify documents needed for loan applications, approvals, and servicing.
  • Coordinate with underwriters, loan officers, and third-party vendors (e.g., appraisers, title companies) to resolve concerns
  • Provide accurate updates on loan status while ensuring compliance with US mortgage standards
  • Deliver professional customer service through email, phone, and back-office support

What We're Looking For:

  • At least 2 years BPO or financial account experience (mortgage servicing/originations)
  • Strong English communication skills and customer service orientation
  • Detail-oriented with the ability to manage timelines and resolve borrower concerns
  • Willing to work onsite at our Alabang, Muntinlupa office

Why Join Us?

  • Be a part of the pioneer batch in our brand-new Alabang site
  • Career growth opportunities as we expand mortgage operations
  • Training & support to build expertise in the US mortgage industry
  • Convenient South Metro location

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