Project Support and Automation Head

The
Project Support and Automation Head
is responsible for transforming traditional ops to digital-first ops. He/She is responsible for designing and implementing the digital architecture that enables efficient, scalable and data-driven operational processes across the organization. This role bridges Operations and Tech by aligning technology systems with operational workflows and business outcomes.

The ideal candidate combines expertise in system architecture, process engineering, and digital transformation, with a strong focus on leveraging automation, analytics, ai and cloud technologies to modernize operations.

What you will do:

ARCHITECTURE AND DESIGN

• Design end-to-end digital operations architecture, integrating enterprise systems with emerging technologies.
• Develop and maintain architectural blueprints for operational systems and processes.
• Define standards for integration, scalability, security, and system interoperability.

PROCESS TRANSFORMATION

• Map and optimize operational processes.
• Lead reengineering of legacy workflows into automated, digital-first models.
• Collaborate with business process owners to identify opportunities for efficiency and digitization.

TECHNOLOGY IMPLEMENTATION

• Oversee implementation of digital platforms like RPA, workflow engines, cloud-solutions.
• Collaborate with Product and Tech Teams to support continuous delivery pipelines for Operations Team.
• Creates technical requirements for Operational readiness.

COLLABORATION AND LEADERSHIP

• Work closely with stakeholders in Operations, Product and Tech to ensure alignment on the roadmaps.
• Present architecture plans and transformation roadmaps to executive leadership.
• Provide guidance and technical oversight to cross-functional delivery teams.

What you need to succeed:

• Bachelor's degree in information systems, engineering, computer science or related field.
• Seasoned expertise in enterprise architecture, operations, strategy, or digital transformation.
• Proven experience in process automation and system integration.
• Track record of leading digital change initiatives.

Technical Qualifications:

1. Process Excellence & Automation-

• Lean Six Sigma (Green Belt or Black Belt) – expertise in process redesign, waste elimination, and process control.
• Business Process Management (BPM) – experience with BPM tools like Appian, Pega, or Bizagi.
• Robotic Process Automation (RPA) – hands-on experience with UiPath, Automation Anywhere, or Blue Prism.
• Process Mining – proficiency in Celonis or Signavio for identifying automation opportunities.

2. AI/ML for Automation-

• Knowledge of AI/ML applications in operational processes, such as:
• Intelligent document processing (IDP)
• Natural Language Processing (NLP) for customer support automation
• Predictive analytics for exception handling and fraud detection
• Familiarity with platforms like Google Cloud AI, AWS AI, or Azure Cognitive Services.

3. Data & Workflow Engineering

• Strong SQL and experience with data pipelines (ETL/ELT).
• Proficiency in workflow orchestration tools (e.g., Apache Airflow, Camunda).
• Familiarity with microservices and API integration for systems interoperability.

4. Digital & Cloud Architecture

• Experience in cloud-based automation ecosystems (AWS, GCP, Azure).
• Understanding of event-driven architecture, low-code/no-code platforms, and API-first design.

5. Domain-Specific Automation Knowledge

• Payments & Acquiring: ISO 8583/ISO 20022, payment switch automation, merchant onboarding, POS Logistics Management, transaction reconciliation& clearing. Card Operations
• Banking Operations: Straight-through processing (STP) for KYC, account opening & servicing, fund transfers.
• Knowledge of Lending processes- Underwriting & Collections, will be a plus