Customer Success Specialist

2 hours ago

Taguig, National Capital Region, Philippines Manpower (Philippines) Full time ₱900,000 - ₱1,200,000 per year

The Cloud Customer Success Specialist is responsible for maintaining strong customer relationships, ensuring satisfaction, and supporting cloud operations. They design and deliver migration solutions, technical proposals, and best practice guidelines while addressing customer business and technical pain points. Additionally, they provide daily technical support, manage requirements, and drive proactive engagement to improve cloud adoption and customer success.

Job Description: (Actual Duties and Responsibilities)

  1. Maintain and regularly communicate with customers to ensure customer satisfaction for the Cloud Solution.

  2. Responsible for business operations:

  3. Design and provide cloud migration solutions, guidance documents, and technical proposals for named accounts customers.

  4. Configure quotations.

  5. Output summaries for good operations practices

  6. Continue to explore customer cloud opportunities, business pain points, and technical pain points, and be responsible to provide the solution.

  7. Improve customer satisfaction and carry out other continuous operation activities, including but not limited to customer communication, requirement management, customer daily technical support and timely response, close the operational issues, etc.

Qualifications: (Work Experience, Years of experience, Communication Skills, Technical Skills)

  • Good English proficiency.
  • Familiar with Public Cloud Services
  • 2-5 years of relevant job experience
  • Strong communication and expression skills, able to communicate customer in technical or solution workshop .
  • Strong sense of responsibility and customer success orientation, commitment to customer success with a proactive approach to coordination and collaboration.
  • Highly self-motivated, continuously learning and improving to adapt to changes and new requirements in the cloud industry.
  • Willing to work onsite in BGC, Taguig

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