Manager, Customer Success

2 days ago

Taguig, National Capital Region, Philippines 413c227b-d102-4885-8dbf-abb5e7373575 Full time ₱1,200,000 - ₱1,500,000 per year

Make your next big career move by applying as KMC Solutions' next Manager, Customer Success

What We Do:

PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better organizational pay strategies. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle but also to help them reach their business goals, proving the return on investment of their PayScale solution(s).

The main responsibilities of a Manager, Customer Success include:


• Hire and lead a high-performing team of CSMs to exceed renewal, retention, and expansion goals.


• Execute new and existing CS strategies that increase customer utilization of products and services.


• Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
• Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including CS, Marketing, Product, and Sales.


• Find opportunities for continuous improvement for the customer.


• Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.


• Be a voice of customer success throughout the business

To apply, you must be an expert on the following requirements:


• A growth mindset and ability to instill in others.


• Ability to motivate and influence across the business, regardless of authority.


• A collaborative and customer-focused approach


• Real passion for growing an individual's strengths and dedication to transparent and consistent communication.


• Accepts ambiguity; can help others see the forest through the trees.


• Out-of-the-box thinking and a high level of comfort with experimentation is essential.


• Showed success in working in a highly cross-functional environment, comfortable exercising influence across company leadership.


• Data-driven, operational chops, creative thinker·


• 4+ years of Sales or Customer Success Management experience in a recurring revenue business


• 2+ years leading a team; experience growing, developing, and driving results is highly desirable.


• Experience with Gainsight or a similar tool (Vitally, Totango, Churnzero, Planhat, etc.) and Salesforce


• Bachelor's Degree preferred

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