Customer Service Assistant

2 days ago

Paranaque City, Calabarzon, Philippines 60a01473-fc81-4271-86c7-4b238e5fd9dc Full time ₱250,000 - ₱500,000 per year

DEXTRANS WORLDWIDE PHILIPPINES INC.

Dextrans Worldwide is a unique Logistics Solutions Provider operating its network of offices in Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines, Hong Kong, China, Korea, and Taiwan. It offers connectivity for international freight management services in 10 Asian countries with 25 Dextrans owned sites and 250 people. Through these sites it connects to 1200 other service points worldwide through its agencies network.

JOB SUMMARY

Primarily provides customer service support to assist in the fulfillment of all requirements of clients. Relatedly, conducts sales and marketing assistance to BDEs/CSS and house accounts to contribute to the achievement of the company's sales targets, including maintenance of clients and acquisition of new ones.

DUTIES AND RESPONSIBILITIES

  • Provides sales support that merits the requirements of the sales organization.
  • Responsible for inquiring standard and special rates/charges from agents, carriers and consolidators.
  • Responsible for prompt reply to rate inquiries of agents for MBL collect.
  • Prepares and sends out proposals to clients within parameters and organizes the adequate follow-up.
  • Ensures adequate action and reports on complaint of customers.
  • Secures all necessary information in the assessment of credit worthiness of clients.
  • Finalizes in advance S.O.P., S.I., B.S.I. for self-generated business of BDEs/CSS and house accounts.
  • Collect market data (including behavior of competitors) and informs all parties involved.
  • Assures customers relations in absence and non-availability of BDE/CSS.
  • Proper maintenance and filing of client records.
  • Submit all required activity reports to the Country Manager and/or immediate supervisor or other parties involved.
  • Ensures satisfaction of existing customers and maintaining lasting relationship with them.
  • Telesales to BDE/CSS clients and house account with no shipments.
  • Attend to trainings required by Country Manager/BDE/CSS and/or immediate superior.
  • Attend to sea freight and/or air freight bidding requirements of BDE/CSS clients.
  • Performs other duties and responsibilities that maybe assigned by superior from time to time.

QUALIFICATIONS:

  • Graduate of any four-year course. Graduate of Marketing courses is preferred, but not required.
  • Proficient in computer applications.
  • Experience in the same capacity is an advantage.
  • High level of customer relation skills.
  • Excellent oral and written interpersonal communication skills.

Applicants may send their CV to

Subject: APPLICATION_POSITION_NAME

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Do you have prior experience in the Freight Forwarding Industry?
  • How soon can you start?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines WHG Customer Services Philippines, Inc. Full time ₱300,000 - ₱600,000 per year

    We're looking for a motivated and goal-oriented Outbound Customer Success Representative to join our growing outbound team. In this role, you'll be responsible for making outbound calls to customers, gaining their feedback on William Hill UK, helping to solve any issues, and sharing information around any of our exciting products and services they may be...

  • Customer Service Assistant

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Dextrans Worldwide Group Full time ₱150,000 - ₱250,000 per year

    DEXTRANS WORLDWIDE PHILIPPINES INC.Dextrans Worldwide is a unique Logistics Solutions Provider operating its network of offices in Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines, Hong Kong, China, Korea, and Taiwan. It offers connectivity for international freight management services in 10 Asian countries with 25 Dextrans owned sites and 250...

  • Customer Service Assistant

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Prozone Xpress Logistics Inc. Full time ₱150,000 - ₱250,000 per year

    Must be a college graduateWith experience in freight forwarding industryWith experience as customer service in the same industryWilling to work in Multinational Avenue ParañaqueMonday to Friday

  • customer service assistant

    1 week ago

    Paranaque City, Calabarzon, Philippines Teleperformance Full time ₱200,000 - ₱400,000 per year

    Job DescriptionPosted on18 October 2025Our Customer Service Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as...

  • Customer Service Associate

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Asticom Technology Inc Full time ₱20,000 - ₱40,000 per year

    We are seeking a reliable and customer-oriented Customer Service Associate (CSA) to provide excellent service and support to our clients. The CSA will assist customers with inquiries, transactions, and concerns, ensuring a smooth and positive experience. The ideal candidate is proactive, personable, and able to handle customer interactions professionally and...

  • Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines SF Express Philippines Inc. Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities:Deliver excellent customer service:Provide timely and accurate responses to customer inquiries while ensuring high levels of customer satisfaction;Handle customer complaints efficiently and offer clear solutions to address concerns;Actively track customer feedback and improve service quality when necessary.Manage data and conduct...

  • Customer Service

    6 days ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time ₱60,000 - ₱120,000 per year

    This is a remote position. Job Highlights:  Contract type: Independent Contractor Schedule: Project-Based (with potential for regular role by next year), Monday to Friday 8:00am to 5:00pm NSW, 20 hours per week About the Role We are looking for a proactive and detail-oriented Customer Service & Admin Support team member to join our Completions...

  • Customer Service Associate

    2 days ago

    Paranaque City, Calabarzon, Philippines Manpower (Philippines) Full time

    Essential Duties and Responsibilities:· Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns.· Access...

  • Customer Service Associate

    2 days ago

    Paranaque City, Calabarzon, Philippines Manpower (Philippines) Full time

    Essential Duties and Responsibilities:· Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns.· Access...

  • Customs Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines SF Express Philippines Inc. Full time ₱250,000 - ₱500,000 per year

    Job Description:Assist Customs Representative and Operations team in ensuring proper monitoring, documentation, and processing of incoming and outgoing shipments.Prepare import/export documentation, including Bill of Lading, Manifest, packing list, and invoices.Notify brokers/consignees regarding incoming shipments.Submit manifests for incoming and outgoing...