Sales and Admin Assistant

1 week ago

Manila, National Capital Region, Philippines HNHP Inc. Full time ₱96,000 - ₱108,000 per year

Company Overview:

Sole Surgeon is a premier shoe cleaning and restoration brand in the Philippines. Business is booming — and we're expanding fast By end-October 2025, we'll have 4 branches in Metro Manila. By the end of 2026, our goal is to reach at least 10 stores across the country. Join us and grow your career with us

Who we're looking for:

This is not your typical sales clerk role in the mall. You won't be standing all day or stocking shelves. Instead, you'll be chatting with customers via Facebook Messenger, processing orders (both online and in-store), and coordinating with our Headquarters for servicing. To succeed in this role, you need to be comfortable using a laptop (basic knowledge is fine) and enjoy providing great customer service while helping convert inquiries into sales.

Salary Offered: ₱800 - ₱900/day (10-hour mall shift)

Store Set-up:

Our mall stores are drop-off and pick-up only. All cleaning and restoration work is done at our Sole Surgeon Headquarters (HQ). Your role is to engage, serve, and sell to customers — not to clean shoes.

Job Description:

  • Entertain customer inquiries online (Facebook Messenger) and in-store.
  • Your objective is to convert inquiries into sales, your #1 metric.
  • Additionally, your goal is to nurture a good relationship by providing high-quality customer service so existing customers will keep coming back (i.e. sales)
  • Process and encode orders into the system
  • Coordinate closely with HQ on service updates, pickups, and deliveries
  • Update customers on the status of their orders in a timely and professional manner
  • Conduct Quality Checking before releasing of shoes to customers
  • Handle customer concerns or complaints (if any) and resolve them with HQ support
  • Perform end-of-day sales and accounting reports

Work Arrangement:

  • Store Assignment/Location: Robinsons Otis located in Paco, Manila City
  • Work Hours: Monday-Thursday (10AM-9PM) and Friday-Sunday (10AM-10PM)
  • Work Days: 6 work days a week, 1 day rest day

Qualifications:

  • No prior experience required. Fresh-graduates are welcome to apply.
  • Willing to work a mall-hour shift above
  • Must be comfortable using a computer or laptop (basic knowledge only) and chat in Facebook Messenger using it
  • Friendly, customer-oriented and highly-motivated to meet or exceed sales targets.
  • Strong attention to detail, especially when handling quality checks.

Why Join Sole Surgeon?

  • Be part of an exciting, fast-growing brand
  • Gain customer service and sales experience in a premium retail setting
  • Opportunities for career advancement as we expand
  • Positive team culture focused on quality, care, and accountability

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php Php900.00 per day

Benefits:

  • Opportunities for promotion

Application Question(s):

  • (Yes or No) Do you understand that this role expects you to work a mall-hour shift of 10 hours during Monday to Thursday (10AM-9PM) and 11 hours (10AM-10PM) during weekends (Friday-Sunday)? This is the reason why the daily salary can reach as high as 900 pesos per day as it includes overtime pay. Do you further understand that you are expected to work 6 days a week (1 rest day per week)?
  • (Yes or No) The role involves handling customer inquiries and coordinating orders over Facebook Messenger chat. Is this something you can confidently handle (i.e. use a laptop and type/chat with customers)?
  • (Yes or No) Do you live within a reasonable travel distance (less than 45 mins travel time) to the assigned location at Robinsons Otis, Paco, Manila?

Work Location: In person

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