Technical Writer
3 days ago
Who we are
Reivernet has over 20 years' experience focusing in managing complex networks. We currently support over 900 hotels across 35 countries and are proud to be endorsed by the five major global hotel brands.
Our customer base reflects our focus to truly align to the brands, not the supply chains or ownership clusters. We are subject matter experts in being able to articulate the value of brand standard benefits to owners, operators, IT clusters, guests and our competitors.
Purpose of the role
The Technical Writer will play a key role in documenting operational workflows, technical processes, and customer-facing materials. Reporting directly to the Director of Operations, this role requires close collaboration with cross-functional teams to ensure clarity, consistency, and usability of all documentation. The writer will work extensively with platforms such as Autotask, Asana, IT Glue, and Stella to support service delivery and operational excellence.
What you'll do
· Create and maintain documentation including SOPs, process guides, training manuals, and knowledge base articles.
· Collaborate with subject matter experts across operations, engineering, and project service delivery to gather and interpret technical information.
· Translate complex technical concepts into clear, structured content for internal and external audiences.
· Ensure documentation is aligned with operational tools including:
Autotask: Document service workflows and ticketing procedures.
Asana: Track and document project milestones and task dependencies.
IT Glue: Maintain structured knowledge base entries and asset documentation.
Stella: Capture operational insights and reporting outputs.
· Conduct peer reviews and edit content developed by other team members.
· Manage version control and maintain a centralised documentation repository.
· Support onboarding and training initiatives through instructional content.
Who you are
The ideal candidate for the Technical Writer role at Reivernet is a highly organized and detail-oriented professional with 2 to 4 years of experience crafting clear, concise, and user-friendly technical documentation in IT services or software environments. Holding a bachelor's degree in Technical Communication, English, IT, or a related discipline, you excel at translating complex technical concepts into structured content such as SOPs, process guides, training manuals, and knowledge base articles tailored for both internal and external audiences. You thrive in collaborative environments, working seamlessly with cross-functional teams including operations, engineering, and project delivery to gather critical information.
You demonstrate advanced proficiency with documentation and project management tools like Microsoft Office, Confluence or SharePoint, and show familiarity with platforms central to Reivernet's operations such as Autotask, Asana, IT Glue, and Stella. Comfortable working remotely and managing multiple documentation projects independently, you possess strong interpersonal skills to liaise effectively with technical and non-technical stakeholders alike. A proactive mindset and passion for clarity enables you to maintain up-to-date, version-controlled documentation that supports onboarding, training initiatives, and operational excellence—all while reducing support queries and enhancing knowledge sharing across distributed teams.
-
Technical Writer
5 days ago
Manila, National Capital Region, Philippines ABSI Full time $104,000 - $130,878 per yearDuties and ResponsibilitiesCreate and maintain clear, concise, and accurate technical documentation, including user manuals, system configurations, operating procedures, troubleshooting guides, and process flows.Researches, develops and documents technical design specifications.Produces electronic documentation in addition to hard copy manualsMaintains a...
-
Technical Writer
2 weeks ago
Manila, National Capital Region, Philippines Vault Cloud Full time ₱900,000 - ₱1,200,000 per yearVault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...
-
Technical Writer/Editor
3 days ago
Manila, National Capital Region, Philippines Avomind Full time ₱300,000 - ₱600,000 per yearThe CompanyOur client is a fast-growing, international content and technology company specializing in technical documentation, visual content creation, and e-commerce optimization for some of the world's most recognized consumer brands. With over 18 years of industry expertise, they support product launches across global retail and online marketplaces by...
-
Technical Writer
1 week ago
Manila, National Capital Region, Philippines DYE & DURHAM PTY LTD Full time ₱450,000 - ₱1,350,000 per yearDescriptionWe're looking for talented Technical Writers to join our global Knowledge Management team. In this role, you'll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You'll ensure that all information is accurate, up to date, and easy to access-empowering both our customers and internal...
-
SEO Writer
5 days ago
Manila, National Capital Region, Philippines Start-Up Management Inc. Full time ₱400,000 - ₱600,000 per yearSEO Content Writer (Malay)Job DescriptionWe are looking for a skilled SEO Content Writer to join our dynamic iGaming content team. You will be responsible for producing high-quality, SEO-optimized content that drives organic traffic, engages readers, and supports our business objectives.The ideal candidate is a native-level English writer with a keen eye for...
-
WFH - Technical Report Writer
3 days ago
Manila, National Capital Region, Philippines Brunt Work Full time ₱540,000 - ₱600,000 per yearOverviewJoin a data-driven environmental project where your technical writing and analytical skills will directly support the production of comprehensive scientific reports. You'll play a key role in compiling, analyzing, and interpreting environmental data from multiple sources, ensuring accuracy and clarity in large-scale monthly reports. This role is...
-
Urgent Business Proposal Writer
5 days ago
Manila, National Capital Region, Philippines Teleperformance Full time ₱600,000 - ₱1,200,000 per yearWe are seeking a writer with exceptional writing, research, and organizational skills to support the Business Development proposal department. Reporting to the Director of Proposal Operations, this position will be responsible for developing content and completing writing assignments in relation to business development activities. Looking for a positive...
-
Documentation Writer
1 week ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱300,000 - ₱600,000 per yearRole OverviewThe Documentation Writer is responsible for creating, editing, and maintaining high-quality Standard Operating Procedures (SOPs), Job Aids, and Process Guides that support operational excellence. This role bridges the gap between subject matter experts (SMEs) and end-users by transforming complex information into clear, simple, and actionable...
-
Documentation Writer
1 week ago
Manila, National Capital Region, Philippines Optum Full time ₱900,000 - ₱1,200,000 per yearRole OverviewThe Documentation Writer is responsible for creating, editing, and maintaining high-quality Standard Operating Procedures (SOPs), Job Aids, and Process Guides that support operational excellence. This role bridges the gap between subject matter experts (SMEs) and end-users by transforming complex information into clear, simple, and actionable...
-
Content Writer
6 days ago
Manila, National Capital Region, Philippines Starfish Hiring Full time ₱900,000 - ₱1,200,000 per yearWe're seeking creative and meticulous Content Writers to join our team, to service our network of businesses worldwide.RequirementsBachelor's degree in any discipline or completion of a marketing or business certification program Demonstrated experience in content writing or copywriting Familiarity with content management systems Proficient English...