Deputy Manager-Operations(US Mortgage/Financial background exp)

5 days ago

Manila, National Capital Region, Philippines Teknowiz Full time ₱300,000 - ₱500,000 per year

Urgently hiring for one of our direct client in Philippines.

Job Title- Deputy Manager - Operations (with US Mortgage/ Financial)
Job location - Metro Manila
Job Type- NightShift (Onsite)
Resonsibilities

  • Voice based customer service for a US based mortgage customers with upselling
  • DM would be responsible for handling Agent's overall employment and process concerns under on billing, payments, Escrows and resolving customer complaints
  • Would work as a team player and be able to execute the work as per process SOPs, also be able to work on multiple applications in parallel
  • Would need to do a process improvement for assigned team members who may have metric challenges
  • DM's need to document all customer interactions and resolutions accurately in the client application due to Manager calls
  • Provide accurate information about products, services, policies, and procedures during client reviews and TL escalation
  • Provide coverage for Recruitment and training in case of need

Required

  • College Level with at least 4 years of People Management experience as a Supervisor.
  • With Financial Account background or mortgage is a plus
  • Has experience with client interaction.
  • Willing to work PST US Time

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