Ecommerce Specialist

The Role

Working within the eCommerce & UX team, you will manage and optimise our online presence. You will collaborate closely with cross-functional teams to ensure accurate product content, implement effective merchandising and search strategies, and support the eCommerce & UX team to enhance the overall customer experience.

Key Responsibilities

As the E-commerce Specialist, you'll oversee and support the planning, execution, and optimisation of the Ecosa e-commerce platforms. A day in the life of Ecosa's E-commerce Specialist may look like this:

• Manage search rules and optimisation to improve product discoverability and relevance.
• Define and implement merchandising strategies with a balance of commercial performance and business priorities.
• Manage campaign merchandising rules and oversee execution across product categories.
• Develop and oversee the product recommendation strategy, including logic and rules to enhance personalisation.
• Partner with IT to manage data requirements, ensuring new data feeds support search, merchandising, and recommendation logic.
• Monitor and report on search, merchandising, and recommendation behaviours to drive continuous improvement.
• Prepare copy briefs for new products, collaborating with marketing and product teams to ensure compelling and accurate PDP content.
• Review and contribute to optimising PDP content — including copy, imagery, and assets — to enhance engagement and drive conversion.
• Oversee and approve SKU and attribute setup in collaboration with IT and product teams, ensuring accuracy and consistency.
• Lead attribute management, ensuring consistent product data and optimisation for navigation and filtering.
• Support the Head of eCommerce in managing and optimising existing Yotpo review modules to enhance customer-generated content and trust signals.
• Supporting the Head of eCommerce and SEO manager in refining the information architecture (IA) to support intuitive navigation and discoverability.
• Provide guidance to the E-commerce Coordinator on QA processes and operational best practices, ensuring alignment with optimisation strategies.

Qualifications:

• Bachelor's Degree qualified in a relevant field (Marketing, Business or similar)
• 3-5 years eCommerce experience
• Highly analytical and a logical thinker.
• Attention to detail and strong problem-solving skills.
• Ready to challenge, be challenged, and work within our highly disruptive business model
• Independent, proactive, with a can-do attitude
• Excellent team player and communication skills to work within a very collaborative team.
• Good command of both written and spoken English
• Ability to manage multiple projects at once; strong time management skills and experience working to tight deadlines.

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday

Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.