COE Specialist I

2 weeks ago

Taguig, National Capital Region, Philippines Uber Full time ₱800,000 - ₱1,200,000 per year

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

The COE Specialist I (Onboarding Specialist) owns the onboarding process of the merchant from start to finish. A few activities included (but not limited to) would be auditing menus, uploading merchant photos, making outbound calls/emails to help unblock merchants and answer their questions, and checking that merchants meet all requirements to be activated on UE.

Your Impact in Role:

  • Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
  • Willing to be moved from time to time to other projects and accounts or where the business needs them
  • Work experience in a high-growth, productive constantly changing environment

The Experience You'll Bring

  • Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences
  • Comfortable with Excel/Google Sheets and other technology based business tools
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way; investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation
  • Work experience in high energy, high pressure, productive environment, with exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk

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