COE Specialist I

3 days ago

Taguig, National Capital Region, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role:

As a Courier L2 specialist your goal is to make sure that all delivery partner concerns are addressed timely and efficiently. A few activities included (but not limited to) doing outbound calls for concerns that require immediate interaction, processing refunds and updating driver accounts.

Your Impact in Role:

  • Review and respond to escalated concerns related to trips and non trips related contacts.
  • Provide support to delivery partners (via emails/calls) with trips and non trip related concerns.
  • Proactively escalate concerns not supported by logic and needs further approval by submitting Jira.
  • Manage output by reporting submitting and tracking daily productivity.
  • Help in improving processes and never shy away if you have to build a new process. We always optimize for a better customer experience.

The Experience You'll Bring:

  • Work experience in high energy, high pressure, productive environment.
  • Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences.
  • Comfortable with Excel/Google Sheets and other technology based business tools .
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way.
  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation.
  • Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk.

Preferred Qualifications

  • Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
  • To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber.
  • Willing to be moved from time to time to other projects and accounts or where the business needs them.
  • 1+ years of total work experience in a high-growth, productive constantly changing environment.

  • COE Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱800,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • COE Specialist II

    3 days ago

    Taguig, National Capital Region, Philippines Uber Full time ₱250,000 - ₱500,000 per year

    GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughtsAbout the TeamUber Freight is a...

  • COE Specialist II

    3 days ago

    Taguig, National Capital Region, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • Safety Investigations Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time ₱1,200,000 - ₱2,400,000 per year

    #GreatMindsDon'tThinkAlikeAt Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughtsAbout The RoleUS&C IRT Tier 2...

  • Safety Investigations Specialist I

    5 days ago

    Taguig, National Capital Region, Philippines Uber Full time ₱250,000 - ₱500,000 per year

    GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughtsAbout the RoleUS&C IRT Tier 2...

  • COE Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines STAFFVIRTUAL Full time ₱30,000 - ₱60,000 per year

    About the Role The Community Operations team at Uber focuses exclusively on ensuring all of our customers have the best experience. Providing premier customer support to riders and Earners is a core feature of our product experience. The Employee Experience Team within Community Operations enables and supports leaders to foster highly engaged teams by...

  • HR Shared Services Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Analog Devices Gen. Trias, Inc. Full time ₱400,000 - ₱1,200,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR...

  • HR Shared Services Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Analog Devices Full time ₱300,000 - ₱900,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR...

  • Temporary Specialist, Service Center

    4 weeks ago

    Taguig, National Capital Region, Philippines Analog Devices Full time

    OverviewSenior Specialist, Talent Acquisition | PsychometricianWe are looking for a highly motivated HR Operations Specialist to join our Global Business Services (GBS) NAMEUR Front Office team and will work in night shift. This role delivers front-line HR support through multiple channels and plays a key part in resolving inquiries, coordinating...

  • Associate Specialist, Contact Center

    2 weeks ago

    Taguig, National Capital Region, Philippines Analog Devices Full time ₱250,000 - ₱450,000 per year

    We are looking for a highly motivatedHR Operations Specialistto join ourGlobal Business Services (GBS) NAMEUR Front Office Teamand will work in night shift. This role delivers front-line HR support through multiple channels and plays a key part in resolving inquiries, coordinating transactions, and maintaining HR documentation. The ideal candidate is...