Temporary Specialist, Service Center

Senior Specialist, Talent Acquisition | Psychometrician

We are looking for a highly motivated HR Operations Specialist to join our Global Business Services (GBS) NAMEUR Front Office team and will work in night shift. This role delivers front-line HR support through multiple channels and plays a key part in resolving inquiries, coordinating transactions, and maintaining HR documentation. The ideal candidate is customer-focused, detail-oriented, and well-versed in HR systems such as ServiceNow, Workday, and other enterprise tools. This position will be based in our BGC office. Candidates with a strong background in background screening, onboarding process, and ServiceNow and Workday system enhancements will be highly preferred.

What you will do and the environment you will support are described in the sections below.

• HR or Shared Services Environment
• Technical Knowledge in using MS Applications
• Stakeholder Management knowledge
• Knowledge in Workday, Service Now, Onboarding, Background Screening and I9 Process
• Comfortable working with HR Business Partners and other stakeholders
• Team Player and can work in minimal supervision

• University Degree
• 0-2 years of HR / HR Shared Services Experience
• Semicon industry experience preferred but not required

Employee Support & Issue Resolution

• Serve as the first point of contact for HR inquiries from employees and managers via ServiceNow, email, phone, messaging platforms, and in-person interactions.
• Provide accurate, complete, and timely guidance on HR processes, policies, and systems.
• Escalate complex requests and partner with SMEs, regional/global HR teams, or COEs as needed.

System Usage & Case Management

• Use ServiceNow to manage HR tickets and workflows, ensuring SLA compliance and documentation accuracy.
• Support transactions and inbox monitoring in Workday and other HR systems.
• Maintain audit-ready case records and contribute to knowledge-sharing efforts.

HR Transactions, Document Issuance & Communication Support

• Process a variety of HR-related requests, including employee self-service and manager-initiated changes (e.g., job details, supervisor updates).
• Prepare and issue Certificates of Employment (COE), visa letters, and guarantee letters, ensuring accuracy and adherence to global/local requirements.
• Collect, validate, and route HR forms and documentation for downstream processing; ensure timely tracking and action for submitted documents.
• Coordinate and manage preparation of broadcast email requests, including documentation, approvals, and on-time release.
• Support SharePoint Online page creation and content management for internal HR resources and employee access.
• Manage 201 file documentation and handle requests in compliance with internal records management standards.
• Support and coordinate background screening, I-9 verification, and onboarding transactions, in partnership with global SMEs and third-party vendors.

Knowledge, Process Support & Continuous Improvement

• Maintain and enhance internal documentation, FAQs, and knowledgebase articles to ensure consistent and accurate service delivery.
• Track and report individual KPIs; contribute to the team's performance scorecard and operational insights.
• Participate in user acceptance testing (UAT), system enhancement efforts (e.g., ServiceNow and Workday), and process improvement initiatives.
• Collaborate with global and regional counterparts to ensure alignment in tools, process execution, and documentation standards.

What We're Looking For

• Experience in an HR shared services, contact center, or employee support environment.
• Proficiency in using ticketing tools like ServiceNow and HR systems such as Workday.
• Knowledge of background screening, I-9 verification, and onboarding processes, especially in a global setup.
• Ability to manage and update content using SharePoint Online or similar platforms.
• Strong communication skills and a customer-focused approach.
• Excellent organizational and time management skills; able to handle multiple priorities in a fast-paced environment.
• High attention to detail and strong documentation practices.

• Seniority level: Associate
• Employment type: Contract