Virtual Hiring for IT Service desk with 1 yr exp

1 day ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱350,000 per year

Key responsibilities

  1. Respond to incoming customer inquiries via phone, email, or chat and provide timely and effective technical support
  2. Troubleshoot and resolve a wide range of IT-related issues, including software, hardware, and network problems
  3. Provide guidance and step-by-step instructions to help customers resolve their problems
  4. Document all interactions and maintain accurate records of customer support activities
  5. Escalate complex issues to the appropriate team or department when necessary
  6. Continuously expand your knowledge to stay up-to-date with the latest technologies and best practices

What we're looking for

  1. At least 1 year of experience in an IT support or help desk role in a BPO setup.
  2. Relevant experience with Service Now, Active Directory and VPN troubleshooting.
  3. Requires 1 IT SERVICE DESK experience.

What we offer

At Nezda Technologies, Inc.', we believe in creating a supportive and rewarding work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and career advancement. Our team-oriented culture encourages collaboration, creativity, and continuous learning. If you're ready to join a dynamic and innovative company, apply now

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