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Workforce Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Asticom Technology Inc. Full time $40,000 - $60,000 per year

Job Roles and Responsibilities:

  • Analyze intraday statistics, workforce performance, service levels, and scheduling statistics to recommend courses of action in balancing service levels to business and staff requirements.
  • Work closely with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts.
  • Analyze current and historical work volumes and patterns, handling time, productivity trends, and all future volume/work requirements to develop budget and volume/work forecasts;
  • Maintain scheduling consistency for operators based on absenteeism, attrition, breaks, lunches, time off, vacations, outages, etc. They are responsible for real-time monitoring and updating of operator schedules.
  • Work closely with Operations Management to plan and implement strategies in times of outages and any scenarios that may affect the workforce.
  • Locate and define new process improvement opportunities.
  • Work closely with the Quality Assurance and Continuous Improvement teams to identify and communicate process improvement initiatives.
  • Perform other duties as assigned
  • Ability to provide support to operations and the Enabling Group

Job Qualifications:


• 2-5 years of experience in workforce management analysis and reporting.


• Bachelor's Degree Graduate


• Advanced excel skills are required.


• Strong macro and programming skills are preferable.


• Proven ability to analyze results and recommend solutions.


• Experience in communicating to all levels of the organization.


• Flexibility in handling different tasks assigned by manager/supervisor.


• Can work during weekends, holidays, and in shifting schedules including the night shift.