Body and Paint Reception Head

1 week ago

Pasig, National Capital Region, Philippines Toyota Pasig Inc Full time ₱300,000 - ₱600,000 per year

Ensure 100% achievement of over-all efficiency of BP Advisor's productivity at the reception area. To achieve 100% attainment of workshop sales, unit received and unit released department monthly target.

Responsibilities

  • Supervise the BP Advisors that all Car-in Units should have a Repair Order within the day.
  • Monitor all for Release Units at the Reception Area (for closing)
  • Supervise the Receptionist in assisting for incoming customers (for estimate, for car-in and and for released unit)
  • Supervise that all Car-in Units should have corresponding checklist form prepared.
  • Maintain cleanliness and orderliness at the Reception Area.
  • To ensure smooth flow of BP transactions from receiving up to releasing of units
  • Responsible in handling customer concerns at Reception Area.
  • Train and coach BP Advisors with regards to customer handling, giving feedback to cliences and assists Service Advisors with concerns encountered with the Workshop Area.
  • Ensure that 7 steps of Customer Care is being practiced/followed by all BP Advisors
  • Monitor BP Advisors performance on 100% compliance on workshop sales, unit received & unit released achievement on the department's monthly targets.
  • Close monitoring of open RO's of BP SA's unresolved.
  • Preparation of Monthly Performance evaluation of BP SA/Receptionist/BP SE and BP Releasing Officer.
  • Ensure 100% Compliance on WOW Meter Survey Program

Qualifications and Skills

  • Candidate must be a graduate of Mechanical Engineeering or any automotive related course.
  • With at least 1-2 years of working experience on automotive services at Supervisory level
  • Possess strong leadership and people management skills
  • Excellent communication and interpersonal skills, with the ability to effectively coordinate with BP Advisors, receptionists, and clients
  • Proficient in using computer systems and relevant software applications
  • Strong organization skills and keen attention to detail
  • Customer service-oriented, with a commitment to delivering a positive client experience
  • In-depth knowledge of the automotive industry, particularly Body and Paint operations
  • Problem-solving and decision-making skills to handle customer issues and optimize reception processes

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