Customer Service Director

3 hours ago

Manila, National Capital Region, Philippines NewSmile™ Full time ₱1,500,000 - ₱3,000,000 per year

NewSmile is transforming the way people achieve their ideal smile — offering clear, affordable aligners delivered right to their doorstep. As we continue to grow, our Customer Support team plays a vital role in delivering a smooth and supportive experience for every customer.

We're looking for a
Customer Service Director
who is strategic, empathetic, and passionate about delivering exceptional service at scale. If you thrive in a fast-paced startup environment, enjoy mentoring and leading teams, and want to make a real impact on people's smiles, we'd love to meet you.

What You'll Do

  • Lead and mentor Customer Support Managers, Team Leads, and support teams across email, chat, phone, and social media channels
  • Define and implement strategies to enhance customer satisfaction, efficiency, and operational excellence
  • Monitor performance metrics, analyze trends, and develop actionable plans to improve the customer experience
  • Collaborate with internal teams (Sales, Marketing, Operations, Clinical) to ensure a seamless end-to-end customer journey
  • Oversee resource planning, budgeting, and staffing for the customer support department
  • Champion a culture of empathy, professionalism, and proactive problem-solving

What You Bring

  • 5+ years of director-level experience in a BPO
    or customer service operations
  • Proven leadership experience managing multi-channel support teams
  • Strong analytical skills with the ability to use data to drive decisions
  • Excellent communication, coaching, and people management skills
  • Comfortable with CRM and support tools, as well as process improvement initiatives
  • Self-starter who thrives in a dynamic, mission-driven environment

Bonus Points For

  • Experience in dental, healthcare, or DTC industries
  • Prior work in remote or startup settings
  • Familiarity with scaling customer support teams

Why You'll Love Working at NewSmile

  • 100% remote
  • Lead and grow a high-impact, mission-driven team
  • Collaborative, inclusive, and supportive culture
  • Directly contribute to helping people feel confident in their smiles

Excited to join us?

Apply now and help shape the future of NewSmile's customer experience

  • Director, Service Delivery

    3 hours ago

    Manila, National Capital Region, Philippines Percepta Full time ₱2,000,000 - ₱2,500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cainta or Araneta, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says...

  • Director of GS Service Management

    4 hours ago

    Manila, National Capital Region, Philippines Johnson & Johnson Full time ₱120,000 - ₱180,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Director of Client Services

    3 hours ago

    Manila, National Capital Region, Philippines Klaiya Full time ₱1 - ₱2 per year

    At Klaiya, We are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and...

  • Senior Director, Professional Services

    2 hours ago

    Manila, National Capital Region, Philippines Genesys Full time $140,000 - $160,000 per year

    locationsManila, Philippinestime typeFull timeposted onPosted Todayjob requisition idJR109006Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by...

  • Director, Services Business Development

    2 weeks ago

    Manila, National Capital Region, Philippines Mastercard Full time ₱600,000 - ₱1,500,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Customer Service Representative

    4 hours ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱150,000 - ₱250,000 per year

    Job Description:Key Responsibilities:Handle inbound and outbound customer interactions via calls, chat, or email.Provide accurate information and support to customers regarding products, services, or account-related inquiries.Resolve customer complaints efficiently and escalate complex issues to the appropriate departments when necessary.Maintain customer...

  • Virtual Customer Service

    3 hours ago

    Manila, National Capital Region, Philippines ILBY PTY LTD Full time ₱300,000 - ₱336,000 per year

    Salary Range: AUD 650 - AUD 750 (Pay will be paid in Australian Dollar)Requirements:Work-from-Home OpportunityMust have a reliable laptop/desktop and a stable internet connection.Proficient in English, both written and spoken.Flexible working hours based on task requirements.Must be available to start early and attend to tasks as needed (Australia...

  • Marketing Director

    1 week ago

    Manila, National Capital Region, Philippines CloudHire Full time ₱1,500,000 - ₱2,500,000 per year

    A Marketing Director is a senior-level professional who leads a company's marketing efforts. They develop and implement marketing strategies to promote products or services, increase brand awareness, and drive revenue growth. Marketing directors oversee marketing campaigns, manage marketing teams, and analyze market trends to identify opportunities for...

  • IT Director

    3 hours ago

    Manila, National Capital Region, Philippines Connext Global Solutions Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an IT Director who will be working with Connext's Client in the United States of...

  • NAV Director

    4 hours ago

    Manila, National Capital Region, Philippines HedgeServ Full time $100,000 - $150,000 per year

    At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.Our...