Client Success Implementation Specialist

2 days ago

Clark Freeport Zone, Philippines TTeams Full time ₱600,000 - ₱900,000 per year

Onboarding New Clients

  • Kick-off client implementation
  • Set up Client credentials/login in Software and Zoho
  • Run sessions and train clients on how to configure and use the software
  • Integrate software to their payroll via online or xml mapping
  • Assist with employee data validation
  • Work with the developers for enhancements, issues, and requests during implementation.
  • Provide software rollout project template to clients
  • Complete checklist and assist the client to Go Live
  • Maintain in-depth knowledge of the software and ability to adapt to its changes
  • Clarify customer requirements; probe for and confirm understanding of their implementation requirements
  • Document complete and accurate the Core HR and Onboarding Requirements Definition
  • Add client to CRM, Send welcome email & manual
  • Obtain CSV data from the client, modify it in Excel, and import it to our software.
  • Assist with employee data validation, and reporting setup (basic SQL)
  • Provide software rollout project template to clients
  • Complete checklist to Go Live
  • Perform other tasks or duties assigned by the Client/Company Supervisor.

Live Website Chat - initial discussion with customer/lead

  • Monitor & engage website visitors via Zopim chat popups
  • Engage with Chat following a detailed script, answering questions about our software
  • Follow the data collection process
  • If the customer is interested, schedule a demonstration for BDM
  • Update CRM & Report on weekly chat results

1st Level Support for our software

  • Monitor for reported issues
  • Provide email & text chat Support to customers
  • Register & resolve 1st level issues
  • Escalate 2nd level issues to consultants

Required Skills / Qualifications

  • Knowledgeable in HR Processes and HRIS implementation
  • Advanced Excel - eg. able to rapidly sort, filter, and realign data
  • Slack or a similar team collaboration/project tool
  • Customer support / technical support role
  • Excellent Communication Skills

Desirable but Non-essential Experience

  • Live web chats like Intercom and Zopim
  • Salesforce
  • Marketing Automation systems
  • Supporting a software product
  • Intermediate SQL experience - eg. writing queries, sorting data

Must be willing to work on a hybrid work setup at Clark, Pampanga (3x a week on Mondays, Wednesdays, Fridays)

Job Types: Full-time, Permanent

Pay: Php60, Php90,000.00 per month

Job Types: Full-time, Permanent

Pay: Php60, Php90,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • On-site parking
  • Pay raise

Ability to commute/relocate:

  • Clark Freeport Zone: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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