Operations Supervisor

9 hours ago


Taguig, National Capital Region, Philippines TP Full time $40,000 - $80,000 per year

Job Description: Operations Supervisor (Travel & Airlines)

Position Summary: The Operations Supervisor oversees daily operations within a travel or airline-focused environment, ensuring smooth service delivery, regulatory compliance, and exceptional customer experience. This role involves managing frontline teams, coordinating with airline partners, and resolving operational challenges in real time.

Key Responsibilities:

Supervise and coordinate day-to-day operations across travel and airline service functions

Lead and mentor a team of customer service agents or travel consultants

Ensure compliance with aviation and travel industry regulations

Handle escalated customer inquiries and resolve service issues

Implement operational procedures to improve efficiency and safety

Prepare reports on performance metrics and operational outcomes

Required Skills & Qualificati

onsExperien

ce:2–5 years in a supervisory role within the travel, hospitality, or airline indus

tryFamiliarity with BPO environments is a plus (especially in travel support rol

es)Hands-on experience with GDS platforms (e.g., Amadeus, Sabre, Galileo

)

Skil

ls: Strong leadership and team managem

ent Excellent communication and interpersonal ski

lls Problem-solving and decision-making under press

ure Knowledge of airline operations, ticketing, and travel logist

ics Customer service excellence and conflict resolut

ion Ability to work flexible hours, including nights and weeke

nds Proficiency in travel systems and CRM tool

s


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