Technical Analyst

2 weeks ago

Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱900,000 - ₱1,200,000 per year

Technical Analyst

  • Day Shift
  • Full time role
  • Office-based
  • Monday to Friday
  • Morning Shift

We are seeking a highly motivated and technically proficient Technical Analyst to join our gr wing team. In this role, you'll play a crucial part in the successful integration and ongoing support of our cutting-edge AR/MR/XR solutions. If you have a passion for innovative technology, strong problem-solving skills, and a commitment to customer satisfaction, we encourage you to apply.

Responsibilities:

· System Integration: Seamlessly combine new hardware and complex systems related to Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) to ensure optimal performance and functionality.

· Documentation: Create thorough and clear documentation, including integration guides, troubleshooting procedures, and best practices, to empower clients and internal teams.

· Communication & Education: Effectively communicate with clients, educating them on system and hardware integration procedures, and providing comprehensive training.

· Troubleshooting & Support: Diagnose and resolve technical issues related to smart wearables and other integrated systems, ensuring seamless functionality and minimizing downtime. This includes basic troubleshooting for Android-based devices.

· Best Practices & Compliance: Implement and advocate for ICT system best practices, adhering to all relevant legal and ethical policies and industry standards.

· Planning & Coordination: Define integration strategies, plan project deadlines, and coordinate effectively across different organizational components to ensure successful project delivery.

· Sales Support: Collaborate with the sales team to understand client needs, provide technical insights during the sales process, and contribute to the development of tailored solutions.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
  • Proven experience in system integration, technical support, or a similar role, preferably with exposure to emerging technologies.
  • Familiarity with Android devices, including basic troubleshooting and configuration.
  • Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are highly preferred.
  • Strong understanding of hardware and software integration principles.
  • Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
  • Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.
  • Demonstrated commitment to continuous learning and staying updated with the latest technological advancements.
  • Experience as an Android developer is a significant advantage.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Application Question(s):

  • What's your expected monthly rate?
  • Are you currently employed? If yes, How soon can you start?

Language:

  • English (Required)

Work Location: In person

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