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Technical Analyst

4 weeks ago

Angeles, Philippines Australian Outsource Desk Inc. Full time

Job description:
We are seeking a highly motivated and technically proficient Technical Analyst to join our growing team. In this role, you'll play a crucial part in the successful integration and ongoing support of our cutting-edge AR/MR/XR solutions. If you have a passion for innovative technology, strong problem-solving skills, and a commitment to customer satisfaction, we encourage you to apply.

Responsibilities:
· System Integration: Seamlessly combine new hardware and complex systems related to Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) to ensure optimal performance and functionality.
· Documentation: Create thorough and clear documentation, including integration guides, troubleshooting procedures, and best practices, to empower clients and internal teams.
· Communication & Education: Effectively communicate with clients, educating them on system and hardware integration procedures, and providing comprehensive training.
· Troubleshooting & Support: Diagnose and resolve technical issues related to smart wearables and other integrated systems, ensuring seamless functionality and minimizing downtime. This includes basic troubleshooting for Android-based devices.
· Best Practices & Compliance: Implement and advocate for ICT system best practices, adhering to all relevant legal and ethical policies and industry standards.
· Planning & Coordination: Define integration strategies, plan project deadlines, and coordinate effectively across different organizational components to ensure successful project delivery.
· Sales Support: Collaborate with the sales team to understand client needs, provide technical insights during the sales process, and contribute to the development of tailored solutions.

Qualifications:
· Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
· Proven experience in system integration, technical support, or a similar role, preferably with exposure to emerging technologies.
· Familiarity with Android devices, including basic troubleshooting and configuration.
· Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are highly preferred.
· Strong understanding of hardware and software integration principles.
· Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
· Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
· Ability to work independently and as part of a collaborative team in a fast-paced environment.
· Demonstrated commitment to continuous learning and staying updated with the latest technological advancements.
· Experience as an Android developer is a significant advantage.

Other Details:
Morning Shift
Work From Office (Sto. Domingo, Angeles City)
Monday to Friday
Competitive Salary (Negotiable based on expertise)
Start IMMEDIATELY
Job Type: Full-time

Benefits:
Additional leave
Company Christmas gift
Company events
Free parking
Health insurance
On-site parking
Paid training
Pay raise