Customer Care Representative | Up to PHP27K | Shifting | Ortigas | 6 Mos Exp

Support Customer Solutions in a Fast-Growing BPO Environment

Customers across multiple industries rely on reliable assistance that resolves concerns with clarity, accuracy, and professionalism. This environment thrives on thoughtful communication, supportive teamwork, and consistent service quality. You'll help maintain seamless interactions across various customer touchpoints, ensuring each inquiry receives the attention it deserves. This role suits individuals who excel in fast-paced support environments and value consistent growth within the BPO industry.

Job Description

Be part of our client's team as a Customer Care Representative, managing inbound inquiries, delivering accurate information, and providing timely solutions for various customer account types. You will support daily operations through clear communication, precise case handling, and adherence to service standards while helping maintain an efficient, responsive, and customer-focused support environment.

Job Overview

Employment type: Full-time

Shift: Shifting Schedule

Salary: PHP25,000 to PHP27,000

Work setup: Onsite - Ortigas

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 6 months of BPO customer service experience
• Excellent verbal and written communication skills
• Strong computer literacy and data entry accuracy
• Ability to perform consistently in a customer-centric environment
• Professional demeanor and adherence to service standards
• Problem-solving ability and sound decision-making under pressure
• Strong prioritization, organization, and multitasking skills
• Ability to collaborate with teams and uphold workplace values
• Commitment to continuous development and high-quality service

Core Values Demonstrated:

• People First * Resilience * Integrity * Daring * Passion

Your Daily Tasks

• Handle all inbound calls and deliver consistent first-level support
• Assist customers from various account types with inquiries, complaints, and account updates
• Provide clear information on services such as rates, conditions, locations, and online options
• Manage case lifecycles and ensure resolution within established SLAs
• Process approved refund requests accurately and promptly
• Issue monetary refunds for applicable account categories
• Record customer details and inquiry information with precision
• Follow approved workflows, maintain compliance, and ensure proper documentation
• Support customers across multiple communication channels while preserving a positive interaction

About the Client

Secure Parking stands as one of the most trusted names in parking solutions, running over a million spaces and streamlining urban mobility with precision and tech-driven control. Known for ISO-certified operations and industry accolades, the company sets the pace for safer, smoother, and smarter parking experiences. With a strong reputation for service excellence and innovation, Secure Parking continues to redefine how cities manage congestion, access, and customer flow-earning recognition as a leader in modern mobility management.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra