BPO CSR | Ortigas | 6 Mos Exp | Shifting | Up to PHP27K

Strengthen Mobility Services Through Precise, Reliable Assistance

Urban mobility relies on seamless parking access, real-time responsiveness, and dependable technical support. In this fast-moving service environment, customers need clear guidance, quick resolutions, and accurate information that keeps their journeys running smoothly. This opportunity allows you to work at the heart of a global mobility support network, assisting users with essential services that maintain order, efficiency, and uninterrupted operations across modern parking infrastructures.

Job Description

Be part of our client's team as a Customer Service Representative, managing frontline inquiries for parking access, pricing, accounts, and service concerns. You will handle intercom and system-based requests, document interactions accurately, troubleshoot issues, and uphold privacy and security standards to ensure smooth operational flow for customers and internal teams.

Job Overview

Employment Type: Full-time

Shift: Shifting Schedule

Salary: PHP25,000 to PHP27,000

Work Setup: Onsite, Ortigas

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Learn more)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 6 months of BPO customer service experience
• Strong communication skills (spoken and written)
• Ability to troubleshoot issues in a fast-paced support environment
• Professional, patient, and customer-oriented
• Familiarity with intercom systems, control center support, or IT service desk tools (advantage but not required)

Your Daily Tasks

• Respond to intercom inquiries related to parking access, pricing, lockouts, vouchers, and account concerns
• Provide clear, courteous, and solution-focused support
• Document and categorize interactions with correct wrap codes
• Troubleshoot technical issues or escalate as needed
• Process manual payments securely following privacy and PCI requirements
• Report equipment concerns through the IT service desk
• Coordinate with internal teams to resolve operational disruptions
• Follow approved scripts, SOPs, and communication templates
• Meet SLAs through timely and accurate support
• Stay updated on policy, system, and procedure changes
• Maintain a clean and well-organized control room environment

About the Client

In the fast lane of India's mobility revolution, Secure Parking Solutions Pvt. Ltd. has perfected the art of turning every parking space into a seamless experience. With over 40 years of expertise, 250,000 bays, and operations across 38 cities, this ISO 9001:2015-certified leader drives innovation through SecureTech-its technology arm dedicated to smarter, safer, and more efficient parking. From malls to megastructures, Secure Parking ensures every stop is smooth, secure, and brilliantly managed.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry leaders, offering stability and meaningful career opportunities. Here, your success thrives with competitive compensation, international clients, and a collaborative culture that drives innovation. Be part of a global network that supports your growth-both professionally and personally.

Apply now and start your journey in the #EmaptaEra